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Store Systems Engineer
hace 4 meses
La visión de IKEA es crear una mejor vida cotidiana para la mayoría de las personas. Hacemos esto al ofrecer una amplia gama de productos para el hogar bien diseñados, funcionales y a precios tan bajos que tantas personas como sea posible tengan acceso a los mismos.
Estamos decididos a traer un poco de Suecia a México.
Job description
This role supports Store IT systems, service requests and IT incidents incl. IT hardware
equipment, application systems and operations. The role requires working closely with
store co-workers, super users, SO IT team and external IT vendors to ensure high
availability, stability and security of IT system to support store activities and operations.
Qualification
More Information
Motivation:Passionate about IT solutions and trends in retail industry.Teamwork and Service oriented mind-set.Strong sense of achievement in driving IT operational support.Knowledge:A diploma in IT Professional disciplines (Computer / Information Technology)Minimum 3 years of experience in IT support role Practical knowledge to support super users, system support and testing Practical experience in IT support including Service Desk, System monitoring,Backup & restore, Patching & Malware protectionIT Support experience of IT systems in retail environment (Microsoft Navision, LS Retail, POS, CRM, SQL Database).Working knowledge of IT infrastructure, network and security technologies (Windows Servers, Active Directory, Azure, VMWARE, EMC Storage, CISCO Routers, Switches & WLAN, Firewall, SCCM and Azure Cloud)Familiar with store operations, e-commerce and retail business processesCapabilities: Install and configure computer hardware, operating systems, servers, storage, networks, printers and applicationsMaintain, monitor, troubleshoot and support computer systems and networks incl. POS, Printers, Scanners, Wi-Fi, MGF devices, Desktops, Laptops and Tablets.Resolve IT support issues and service requests in a structured and timely manner.Excellent team work and establish good working relationship with users and service providers.Customer service mind-set, self-starter, process improvement orientation.Able to work under time pressure with problem solving, priority driven and business focussed approach.A technical, logical thought process with good communication in English.