Customer Service Analyst Sr

hace 3 días


Ciudad de México, Ciudad de México Goodyear A tiempo completo

Lugar: MX - Central Office - Santa Fe

Representante de Adquisición de Talento de Goodyear: SONIA NIETO

Primary Purpose:

  • Execute and follow up the collaborative Planning Forecast and replenishment program for the main customers. Focus on development (customer thinking)

Main Responsibilities:

  • Improve order management by reducing the processing time and increasing the visibility for internal and external customers.
  • Responsible by the customer order cycle, improving the customer service level Develop and execute specific actions that bring value to our customers taking into account each one particularities.
  • Lead the daily operation meeting to manage the order process cycle.
  • Lead the customer service level policy, in order to guaranty the customer satisfaction.
  • Active support in customer needs, guide the customer requirement inside of the company areas.
  • Support Class A S&OP vision and practices.
  • Support the local CPFR process, encompassing cross functional participation of Sales, Marketing, Customer Service, Planning and the dealers themselves on monthly basis.
  • Guide the customer requirement across internal company areas /BO-Order)
  • Guaranty the order cycle execution.
  • Report Sales and credit status during the month.
  • Active part of the S&OP cycle.
  • Be part of the Collaborative process with the Customers- Forecast Collaborative.

Education and Certifications

  • Business Management, Engineering school or equivalent bachelor's degree

Experience

  • A minimum of x (3) years of professional experience in Supply Chain Positions- Customer Service and Sales. Product experience

Knowledge, Skills and abilities

  • Communication skills, service level, ability to Interact with senior management levels, organization, responsibility, planning, basic English, Microsoft office tools-SAP

#LI-SN1

Goodyear es una de las compañías de neumáticos más grandes del mundo. Emplea a, aproximadamente, personas y fabrica sus productos en 57 instalaciones de 23 países del mundo. Sus dos centros de innovación ubicados en Akron, Ohio, y Colmar-Berg, Luxemburgo, se esmeran por desarrollar productos y servicios de vanguardia que definan el estándar de la industria respecto de tecnología y desempeño. Para obtener más información sobre Goodyear y sus productos, visite



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