Customer Service Analyst

hace 1 semana


Ciudad de México, Ciudad de México Johnson & Johnson A tiempo completo

Perfil de puesto:
Customer Service Analyst.

Objetivo:

Asegurar el cumplimiento del ciclo order to invoice para los modelos especializados de servicio a clientes (Cirugías a Vistas, Consignas, Insites y Soluciones Integrales) asegurando su correcto sometimiento y pago, así como conciliar los servicios otorgados en cada uno de los hospitales y facturación en sistema SAP;manteniendo siempre el compromiso y servicio con clientes internos y externos, para soluciónoportunade sus solicitudes.


Responsabilidades:

  • Capturay seguimientode órdenes de los modelos de especializados hasta su entrega y/o facturación.
  • Generación de métricasrelevantes para el monitoreo y mejora del área.
  • Mantenimiento defichas técnicas de los clientes asignados, incluyendo los contactos para conciliación de facturación.
  • Interacción con otras áreas dentro y fuera de Deliver para escalar y encontrar soluciones a solicitudes de clientes.
  • Generación de evidencias para auditorias de acuerdo con procesos de J&J.
  • Cumplir en todo momento con la políticas y procedimientos establecidos por la empresa.
  • Asegurar el control y resguardo de evidencias de entregadigitales y físicas.
Proponer y participar en actividades de mejora continua.

Qualifications:

Escolaridad:
Licenciaturaen progreso

Licenciatura / especialidad:
Ingeniería Industrial, Administración o carreras afines a Logística

Office:
Avanzado

Excel:
Avanzado.

Manejo de SAPExperiência en el puesto: 1 añoen servicio a clientes, deseable experiência en participación de proyectos de mejora continuaInglés: Básico

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