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Incident Manager Gestor de incidentes
hace 3 meses
Nombre del puesto:Incident Manager JR
Objetivo General del Puesto:Asegurar la continuidad del negocio, soportando las aplicaciones y procesos operativo.
Condiciones de contratación de cliente: Híbrido, staff. Dos días Home Office 3 en oficina
Domicilio Laboral:Blvd. Miguel de Cervantes Saavedra 251, Granada, MH
Actividades específicas:
· Manejo de métricas y KPIS de los equipos de soporte
· Incidentes mayores
· Gestión de problemas
· Proyectos agiles
· Soportar aplicaciones y proceso operativo
Conocimientos específicos o herramientas requeridas (versiones):
NECESARIOS:
ITIL v4 o v3
Conocimiento de herramientas ITSM (ServiceNow o Jira).
Manejo de métricas y KPIS de los equipos de soporte.
Experiencia en manejo de incidentes mayores.
Experiencia en la gestión de problemas
Conocimiento en manejo de proyectos agiles (Deseable, no indispensable)
DESEABLES: Herramientas y conocimientos deseables: Conocimiento en manejo de proyectos agiles, Conocimientos de herramientas APM (Datadog, Dynatrace), experiencia en el sector financiero.
Nivel de educación deseada:
Superior - titulado
Nivel de experiencia deseada:
Nivel Medio
Función departamental:
Tecnología / Internet
Industria:
Desarrollo de Software / Programación
- ITIL
- Jira
- Service Now
Esta vacante viene de la bolsa de empleo