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Incident Manager Gestor de incidentes

hace 3 meses


Ciudad de México, Ciudad de México Tecnologías de la Información A tiempo completo
Esta vacante viene de la bolsa de empleo Vacante para la empresa Tecnologías de la Información en Polanco -Miguel Hidalgo, Ciudad de México

Nombre del puesto:Incident Manager JR

Objetivo General del Puesto:Asegurar la continuidad del negocio, soportando las aplicaciones y procesos operativo.

Condiciones de contratación de cliente: Híbrido, staff. Dos días Home Office 3 en oficina

Domicilio Laboral:Blvd. Miguel de Cervantes Saavedra 251, Granada, MH

Actividades específicas:

· Manejo de métricas y KPIS de los equipos de soporte

· Incidentes mayores

· Gestión de problemas

· Proyectos agiles

· Soportar aplicaciones y proceso operativo

Conocimientos específicos o herramientas requeridas (versiones):

NECESARIOS:

ITIL v4 o v3

Conocimiento de herramientas ITSM (ServiceNow o Jira).

Manejo de métricas y KPIS de los equipos de soporte.

Experiencia en manejo de incidentes mayores.

Experiencia en la gestión de problemas

Conocimiento en manejo de proyectos agiles (Deseable, no indispensable)

DESEABLES: Herramientas y conocimientos deseables: Conocimiento en manejo de proyectos agiles, Conocimientos de herramientas APM (Datadog, Dynatrace), experiencia en el sector financiero.

Nivel de educación deseada:
Superior - titulado

Nivel de experiencia deseada:
Nivel Medio

Función departamental:
Tecnología / Internet

Industria:
Desarrollo de Software / Programación

Habilidades:
  • ITIL
  • Jira
  • Service Now

Esta vacante viene de la bolsa de empleo