JD Edwards Support Engineer

hace 3 semanas

Zapopan, Jalisco, México Oracle A tiempo completo
Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Responsibilities

As a Support Engineer, you will be the technical interface to customers for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

JD Edwards EnterpriseOne Functional Product Support Engineer - as a primary point of contact for customers, to resolve JDE functional related issues. Always ready to learn new technologies and share learnings through Knowledge management, Automation, Communities and Trainings.

Candidate Background and Experience
  • B.S. (University degree) in technical field or equivalent experience required.
  • 4+ years relevant experience, preferably 2+ years on JD Edwards EnterpriseOne

Functional Expertise
  • Functional knowledge on one or more JDE modules (Manufacturing, Distribution, Finance, HCM)
  • Understanding of JDE architecture
  • Technical knowledge on any Database, Operating system, XML, Java or others preferred
  • Strong functional troubleshooting skills
  • JD Edwards on Oracle Cloud knowledge preferred

Other Skills

  • Good communication skills in English (written and spoken)
  • Ability to handle multiple priorities effectively and efficiently
  • Team Player, eager to learn new technologies and share knowledge
  • Positive attitude towards providing Outstanding Customer Service

Required Skills

JDE Functional knowledge (MFG, DIST, FIN or HCM)

Career Level - IC3

Responsibilities

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
  • Which includes being a United States Affirmative Action Employer

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