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Customer Service Representative

hace 3 meses

Guadalajara, Jalisco, México Flex A tiempo completo

Through the collective strength of 170,000 team members across 30 countries and responsible, sustainable operations, Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

We welcome people of all backgrounds.

A career with Flex offers the opportunity to make a difference, invest in your growth, and build great products for our customers that improve people's lives.

Together, let's create the extraordinary

Job Summary


To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Customer Service Representative to our North Campus.


Reporting to the Customer Service Manager, the Customer Service Representative supports external and internal customers through the management of customer orders, communication of demand planning information to our Planning Department as well as coordination of order shipment and invoicing through other internal departments.


What a typical day looks like:

  • Handle inquiries and resolve customer problems and complaints with care and efficiency to ensure one-call resolution.
  • Maintain customer service standards during highpressure situations such as increased call volume, fewer resources or challenging customers.
  • Interpret customer needs, recognize symptoms, causes and solutions.
  • Communicate daily with our customers regarding their orders, shipments and invoices.
  • Enter and acknowledge customer orders utilizing our Oracle ERP system.
  • Communicate customer demand to our Planning Department.
  • Send and Receive pertinent documents to internal and external customers regarding shipments and fulfilling Customs requirements.
The experience we're looking to add to our team:

  • Strong communication skills and good English grammar.
  • Bachelor (BA or BS) or equivalent work experience.
  • 3 years of experience in a Customer Service related position.
  • Excellent customerinterfacing skills
  • Knowledge of MS Office (Excel, Word)
  • Excellent collaboration skills and ability to work well with others.
  • Experience with Oracle software preferred.
  • Six Sigma Green Belt or Black Belt certification is highly desirable.
  • Ability to speak and write in a second language.
What you'll receive for the great work you provide:

  • Competitive Salary.
  • Life & Medical insurance.
  • Christmas Bonus.
  • Food Coupons.
  • Saving Fund
Job Category

Operations

Required Skills:

Optional Skills:


At Flex, we believe in the power of diversity and inclusion and know there is much more to a great employee than just a list of requirements - if you are excited about a role (but don't meet every bullet-point), we encourage you to apply.

You might be just who we are looking for Our inclusive environment welcomes individuals of any age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law.

We're happy to provide reasonable accommodations to those with a disability for assistance in the recruitment process.