Strategic Projects Partner

hace 1 mes

Ciudad de México, Ciudad de México Zendesk A tiempo completo
Job Description: Who we're seeking

We are searching for an enthusiastic, Human Resources-focused Program Manager to join our newly established Zendesk Office of the Chief People and Diversity Officer (OCPDO) to oversee cross-functional projects and programs for our Human Resources teams. As an HR Strategic Projects Partner, your primary responsibility is to ensure the progress of programs by developing plans and concentrating on key milestones for projects within Human Resources.

In this position, you will collaborate closely with various teams within Human Resources, such as Total Rewards, Operations, Talent & Organizational Development, Talent Acquisition, and Global Equity, Inclusion & Belonging to share information, summarize and present program updates clearly, concisely, and accurately, as well as address any emerging issues. You are skilled at facilitating and can effectively work with diverse partners and personalities. You will be actively involved in addressing challenges and will be accountable for the entire delivery process of your programs.

Key Responsibilities
  • Work with business leaders to prioritize projects, identify areas for enhancement, and drive implementation, while continuously enhancing existing processes
  • Articulate and document OCPDO strategies and ensure clear communication
  • Establish an appropriate infrastructure, including cross-functional team meetings, status reporting, and informal discussions to monitor program progress and highlight reporting/metrics
  • Monitor all aspects of your projects to ensure deliverables are on schedule and all deadlines are being met
  • Identify potential areas of risk and develop strategies to mitigate and resolve them
  • Promote a culture of openness and transparency to enhance program success
  • Positively influence the effectiveness and efficiency of your program team members
Qualifications
  • BS/BA degree or equivalent
  • Minimum of 3 years in a Program Management role
  • Experience in developing and overseeing Human Resources projects/programs within a company
  • Proficiency in facilitating effective and efficient meetings
Desired Skills
  • Strong collaboration, planning, and prioritization abilities
  • Ability to build trust among teams through influence
  • Experience collaborating with cross-functional teams
  • Willingness to be hands-on and take necessary actions to accomplish tasks
  • Prior experience with Asana management
Work Environment:

While we prioritize digital interactions, we also value in-person connections. This role offers a hybrid experience where you can enjoy on-site engagement filled with connection, collaboration, learning, and celebration, while also having the flexibility to work remotely part of the time. As part of this role, regular attendance at our Mexico City office is required. The specific in-office schedule will be determined by the hiring manager.

Applicants must be physically located in and committed to working from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software is designed to bring a sense of calm to the hectic realm of customer service. Today, we facilitate countless conversations with well-known brands, advocating for digital-first customer experiences, a principle we uphold in our workplace. With over 5,000 employees worldwide, we collaborate from various locations to operate as one cohesive team.

We are dedicated to fostering global diversity, equity, and inclusion at Zendesk. Regardless of race, color, religion, age, gender, sexual orientation, or any other protected characteristic, all individuals are considered equally for opportunities at Zendesk. We are committed to providing a fair and inclusive environment for all employees.

Zendesk is an equal opportunity employer and provides reasonable accommodations for applicants with disabilities in accordance with federal and state laws. If you require an accommodation to complete the application process or participate in pre-employment assessments, please contact us directly.

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