Collections Agent

Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

Our Client

Established in 1993, our property management company has grown steadily by delivering exceptional service, meticulous attention to detail, and a commitment to going above and beyond for our clients. With hands-on involvement from our principals, we've embraced innovative systems and technology to streamline processes, helping our associations thrive. Despite our growth, we remain dedicated to maintaining the personal touch and responsive service that have become our hallmark.

As an Collections Agent, you will be responsible for:

• Processes heavy phone call volume of customer account inquiries and concerns
• Respond to written account inquires and requests
• Follow up on billing issues
• Process monthly late charges, interest, late letters and pre-liens
• Administer association collection policies for delinquent owners
• Monitor delinquent accounts for additional collection activity, up to and including lien preparation and forwarding owner accounts to the attorney
• Prepare monthly delinquency reports based on an established schedule
• Process incoming email
• Process returned items
• Process account adjustments
• Log returned mail
• Work with association's collection attorneys
• Track and log owner payments that are forwarded to a third-party processor
• Other duties as assigned.

Schedule

Monday to Friday

• Standard time: 10:00 a.m to 07:00 p.m Mexico City time.
• Daylight saving: 09:00 a.m to 06:00 p.m Mexico City time.

We Offer

• Computer equipment (Laptop, Monitor, and Headset).
• Christmas bonus of 30 days (Aguinaldo).
• 12 vacation days after the first year.
• IMSS.
• Major medical insurance since day 1.

After the 3-month contract, we add the following:

• Minor medical insurance
• Food vouchers (10% of the gross salary monthly).
• Restaurant tickets (~$2,000 MXN. monthly)
• Saving fund (8% of the gross salary).

CANDIDATES SHOULD BE LOCATED AT LEAST 6 HOURS FROM GUADALAJARA JALISCO AND / OR MEXICO CITY

MIN REQUIREMENTS:

• MUST: Advanced-Native English verbal and written (interview process fully on English)
• Around 2 to 3 years of experience within a call center in collection or billing campaigns for American customers.
• Strong communication skills in writing and speaking in English.
• Abilities to explain customer statements/account ledger to non-financial people.
• Tech Savvy.
• Basic Excel.