IT Application Support Analyst

hace 4 semanas


Ciudad de México, Ciudad de México MMC Corporate A tiempo completo

Marsh is looking for candidates for the following role at its Mexico office:

Position: IT Application Support Analyst

Responsibilities:

  • Investigate, diagnose, and resolve issues related to IT applications
  • Collaborate with clients, other IT departments, and suppliers for issue resolution
  • Assist in troubleshooting activities and provide support for business critical applications
  • Ensure compliance with implementation, support, and change management processes

What's in it for you at Marsh:

  • Strong brand and growth opportunities
  • Engagement with various areas of the company for career development
  • Employee resource groups for mentorship and volunteering
  • Comprehensive benefits package

Benefits:

  • Competitive salary
  • Employee-friendly policies
  • Healthcare and insurance coverage
  • Work-life balance
  • Great working environment
  • Flexible benefits packages

Expectations:

  • Perform troubleshooting activities
  • Manage applications and services
  • Support business critical applications and ensure performance
  • Act as a point of escalation
  • Guide teams and provide necessary support

Requirements:

  • 2-3 years of IT experience with knowledge of Unqork platform
  • Degree in computer science or related field
  • Strong analytical and communication skills
  • Experience in Incident, Problem, and Change Management
  • ITIL certification is a plus

Preferred Skills:

  • Process development and service delivery
  • Experience with multi-platform environments
  • Excellent verbal and written communication skills
  • Ability to work in complex IT environments

About Marsh McLennan:

Marsh McLennan is a global professional services firm specializing in risk, strategy, and people. With offices in 130 countries and annual revenue exceeding $20 billion, the company offers cutting-edge services through its market-leading businesses. Marsh provides risk advisory services, Guy Carpenter develops reinsurance strategies, Mercer delivers technology-driven solutions, and Oliver Wyman serves as a strategic advisor to clients.

Work Culture:

Marsh McLennan supports a hybrid work model, combining remote work flexibility with in-office collaboration and development opportunities. Colleagues are encouraged to be in the office or onsite with clients at least three days a week, with teams gathering in person at least once weekly.



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