JW- Agente de Reservaciones

hace 4 semanas

Cancún, Quintana Roo, México Marriott International A tiempo completo
Job Number
Job Category Reservations
Location JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico
Schedule Full-Time
Located Remotely? No
Relocation? No
Position Type Non-Management

POSITION SUMMARY
- Process reservation requests, changes, and cancellations through phone, fax, or mail.
- Identify guest needs and assign appropriate room type.
- Verify room availability and rates.
- Explain policies to callers and handle special requests.
- Provide information on property facilities and accommodation.
- Use sales techniques to maximize revenue.
- Input and manage data in the reservation system.
- Handle special reservation types correctly.
- Follow escalation procedures for guest concerns.
- Adhere to company policies and maintain a professional appearance.
- Welcome and assist guests according to standards.
- Communicate clearly and professionally.
- Build positive relationships with colleagues and support team goals.
- Meet quality assurance standards.
- Perform physical tasks as required.

PREFERRED QUALIFICATIONS

Education: High school diploma or equivalent.
Related Work Experience: No relevant work experience required.
Supervisory Experience: No supervisory experience needed.
License or Certification: Not required.

Marriott International is an equal opportunity employer, fostering a diverse workforce and inclusive culture. The organization values non-discrimination based on any protected status. The company's hotels aim to enhance hospitality globally, blending innovation with comfort. JW Marriott, part of Marriott International's luxury portfolio, offers over 100 upscale properties worldwide. The brand prioritizes associate satisfaction to ensure guest happiness. JW associates embody confidence, innovation, and the legacy of the brand's founder, J.Willard Marriott. The hotels provide a unique work environment promoting camaraderie, development, and well-being. The JW TreatmentTM emphasizes exceptional care for associates, reflecting in superior guest service. Join JW Marriott to maximize your potential within a global team and luxury setting.

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