JW- Agente de Reservaciones

hace 4 semanas

Cancún, Quintana Roo, México Marriott International A tiempo completo
Job Number
Job Category Reservations
Location JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico
Schedule Full-Time
Located Remotely? No
Relocation? No
Position Type Non-Management

POSITION SUMMARY
- Process reservation requests, changes, and cancellations through phone, fax, or mail.
- Identify guest needs and assign appropriate room type.
- Verify room availability and rates.
- Explain policies to callers and handle special requests.
- Provide information on property facilities and accommodation.
- Use sales techniques to maximize revenue.
- Input and manage data in the reservation system.
- Handle special reservation types correctly.
- Follow escalation procedures for guest concerns.
- Adhere to company policies and maintain a professional appearance.
- Welcome and assist guests according to standards.
- Communicate clearly and professionally.
- Build positive relationships with colleagues and support team goals.
- Meet quality assurance standards.
- Perform physical tasks as required.

PREFERRED QUALIFICATIONS

Education: High school diploma or equivalent.
Related Work Experience: No relevant work experience required.
Supervisory Experience: No supervisory experience needed.
License or Certification: Not required.

Marriott International is an equal opportunity employer, fostering a diverse workforce and inclusive culture. The organization values non-discrimination based on any protected status. The company's hotels aim to enhance hospitality globally, blending innovation with comfort. JW Marriott, part of Marriott International's luxury portfolio, offers over 100 upscale properties worldwide. The brand prioritizes associate satisfaction to ensure guest happiness. JW associates embody confidence, innovation, and the legacy of the brand's founder, J.Willard Marriott. The hotels provide a unique work environment promoting camaraderie, development, and well-being. The JW TreatmentTM emphasizes exceptional care for associates, reflecting in superior guest service. Join JW Marriott to maximize your potential within a global team and luxury setting.

  • JW- Agente de Reservaciones

    hace 3 semanas

    Cancún, Quintana Roo, México JW Marriott Cancun Resort & Spa A tiempo completo

    Job Number Job Category ReservationsLocation JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryProcess all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • JW- Agente de Reservaciones

    hace 1 semana

    Cancún, Quintana Roo, México JW Marriott Cancun Resort & Spa A tiempo completo

    Job Number Job Category ReservationsLocation JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryProcess all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • JW- Agente de Reservaciones

    hace 3 semanas

    Cancún, Quintana Roo, México Marriott International A tiempo completo

    Job Number Job Category ReservationsLocation JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • JW - Agente de Reservaciones

    hace 1 semana

    Cancún, Quintana Roo, México Marriott International A tiempo completo

    Job Number Job Category ReservationsLocation JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • JW - Agente de Servicio al huésped AYS

    hace 3 semanas

    Cancún, Quintana Roo, México Marriott International A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAnswer, record, and process all guest requests, questions, or concerns via...

  • JW - Agente de Servicio al huésped AYS

    hace 1 semana

    Cancún, Quintana Roo, México Marriott International A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAnswer, record, and process all guest requests, questions, or concerns via...

  • Agente de Compras

    hace 3 semanas

    Cancún, Quintana Roo, México Marriott Cancun Resort A tiempo completo

    Job Number Job Category Procurement, Purchasing, and Quality AssuranceLocation Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryCalculate figures for food inventories,...

  • Agente de Compras

    hace 1 semana

    Cancún, Quintana Roo, México Marriott Cancun Resort A tiempo completo

    Job Number Job Category Procurement, Purchasing, and Quality AssuranceLocation Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryCalculate figures for food inventories,...

  • Agente de Compras

    hace 3 semanas

    Cancún, Quintana Roo, México Marriott International A tiempo completo

    Job Number Job Category Procurement, Purchasing, and Quality AssuranceLocation Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYCalculate figures for food inventories,...

  • Agente de Camp

    hace 3 semanas

    Cancún, Quintana Roo, México Marriott Cancun Resort A tiempo completo

    Job Number Job Category Golf, Fitness, & EntertainmentLocation Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryEncourage, recruit, register, and schedule guests to...

  • Agente de Camp

    hace 1 semana

    Cancún, Quintana Roo, México Marriott Cancun Resort A tiempo completo

    Job Number Job Category Golf, Fitness, & EntertainmentLocation Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryEncourage, recruit, register, and schedule guests to...

  • Agente de Compras

    hace 1 semana

    Cancún, Quintana Roo, México Marriott International A tiempo completo

    Job Number Job Category Procurement, Purchasing, and Quality AssuranceLocation Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYCalculate figures for food inventories,...

  • Agente de Mesa de Control

    hace 3 semanas

    Cancún, Quintana Roo, México Marriott Cancun Resort A tiempo completo

    Job Number Job Category Housekeeping & LaundryLocation Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRun sold room reports, verify room status, determine discrepant...

  • Agente de Servicio al huésped

    hace 3 semanas

    Cancún, Quintana Roo, México Marriott Cancun Resort A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryProcess all guest check-ins by confirming reservations,...

  • Agente de Servicio al huésped

    hace 1 semana

    Cancún, Quintana Roo, México Marriott Cancun Resort A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryProcess all guest check-ins by confirming reservations,...

  • Agente de Mesa de Control

    hace 1 semana

    Cancún, Quintana Roo, México Marriott Cancun Resort A tiempo completo

    Job Number Job Category Housekeeping & LaundryLocation Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRun sold room reports, verify room status, determine discrepant...

  • Agente de Servicio al huésped

    hace 3 semanas

    Cancún, Quintana Roo, México Marriott International A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins by confirming reservations,...

  • Agente de Servicio al huésped

    hace 1 semana

    Cancún, Quintana Roo, México Marriott International A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins by confirming reservations,...

  • Agente de Mesa de Control

    hace 4 semanas

    Cancún, Quintana Roo, México Marriott International A tiempo completo

    Job Number: 24084948Job Category: Housekeeping & LaundryLocation: Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, MexicoSchedule: Full-TimeLocated Remotely? NoRelocation? NoPosition Type: Non-ManagementPOSITION SUMMARY- Run room reports, verify room status, prioritize room cleaning-...

  • Agente de Mesa de Control

    hace 1 semana

    Cancún, Quintana Roo, México Marriott International A tiempo completo

    Job Number: 24084948Job Category: Housekeeping & LaundryLocation: Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, MexicoSchedule: Full-TimeLocated Remotely? NoRelocation? NoPosition Type: Non-ManagementPOSITION SUMMARY- Run room reports, verify room status, prioritize room cleaning-...