Learning & Development Manager
hace 1 mes
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico's Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined "the aquarium of the world" by famed oceanographer Jacques Cousteau.
Join a diverse and talented team in Four Seasons Resort and Residences Los Cabos at Costa Palmas
Four Seasons Resort and Residences Los Cabos, at Costa Palmas is part of the exclusive Costa Palmas resort community located in LA RIBERA , which will also feature a private marina and members-only beach and yacht club, all set along a two-mile stretch of immaculate white-sand beach and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we extend our presence in Mexico. We are delighted to welcome our guests from around the world to experience Four Seasons legendary quality and service as they discover the richness and beauty of Baja's East Cape with a lot of activities like swimming, snorkeling, sport fishing, golf and desert adventures.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would like to be treated ourselves.
Learn more about Four Seasons Resort Los Cabos at Costa Palmas:
Hotel Site:
Instagram: # fsloscabos
The role of the Learning & Development Manager
The Learning & Development Manager is an essential member of the East Cape's Leadership team that contribute s to ensuring that we c reate luxury with genuine heart for our guests and that we Inspire the world to lead with genuine heart .
We are seeking a passionate and dedicated Learning and Development Manager to join our team at Baja California's East Cape. As the L&D Manager, you will play a crucial role in fostering a growth mindset and providing the necessary learning resources to empower our employees to reach their full potential.
We are looking for a leader who truly believes in the power of personal development and acts as a role model for others. Your commitment to excellence will be the driving force behind your efforts to help individuals understand the "how" and "why" behind their actions.
In addition to your expertise in the field of learning and development, you possess exceptional interpersonal skills, enabling you to connect effortlessly with people from diverse backgrounds. You are not afraid to step outside of your comfort zone and embrace new ideas and innovative approaches.
Having a deep understanding of our industry, you will bring valuable insights and best practices to the table. Your ability to leverage your knowledge and experience will contribute to the continuous improvement of our learning and development initiatives.
If you are a proactive and forward-thinking professional who is passionate about empowering individuals and driving organizational growth, we would love to hear from you. Join us at the Four Seasons Los Cabos at Costa Palmas and help us create an amazing work culture where we are not only the best place to work, but also the best place to grow and thrive.
Essential Functions
- Creates a compelling picture of how the learning function can improve the performance of the hotel and execute the strategy and hotel goals .
- Develops long rage learning, development, and human performance strategies to implement the vision.
- Responsible for an indirect reporting relationship with the Designated Trainers, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement. Trains new Designated Trainers when required .
- Embarks new managers to the company - ensures they are given the knowledge and skills to successfully thrive in Four Seasons .
- Trains and coaches' leaders on how to deliver training , perform standard testing , conduct management development and blended learning programs to their t eams .
- Is a champion for Core and Culture Standards achievement through training, testing, campaigns, and initiatives.
- I t is involved in ensuring the necessary training and learning is conducted in departments on a consistent basis.
- Works with hotel management to identify performance gaps through the analysis of Glitch , LQA and Medallia Reports .
- Is able to facilitate learning programs for managers and employees when required.
- Consults with managers to determine solutions to needs and implement change initiatives
- Creates and promotes connection and wellbeing activities that enhance employee engagement and experience .
Education :
- Bachelor's degree in Hospitality , Business Administration or Human Resource s
- Minimum 3 years of relevant working experience in learning and development including in a manage ment position
- Understanding and experience with adult learning
- Prior experience in a luxury ho spitality highly required
- Knowledge of Workday is preferred
- Requires knowledge of the ability to operate computer equipment
- Experience in employee engagement, employer branding, onboarding will be advantageous
- Ability to read and speak and write English and Spanish
- Understand and familiar with quality standards and service standards of the hotel
- Reasonable cost analysis and cost management skills
- Highest level of integrity and transparency
- Apply an ethical approach to the outcome of situations
- Strong interpersonal and relationship-building skills to work with cross-functional teams and vendors' delivery man
- Reasonable problem-solving, decision-making and conflict resolution skills
- Work in a safe, prudent and organized manner
- Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
- Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
- Uniforms: Complimentary Dry Cleaning for Employee Uniforms
- Travel: Complimentary room nights at Four Seasons Hotels & Resorts with discounted meals and other services at each location
- Job Related: Offering complimentary buffet style duty meals
- Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards
What to Expect:
- Be part of a caring team with a family spirit
- Have opportunities to build a successful career with global potential
- Work in a diverse and challenging environment and engage with the leadership team
- Be recognized for your accomplishments
Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For nearly 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine's "100 Best Companies to Work For" EVERY YEAR since 1998 and named "Great Place to Work Legend", an honor currently held by only 12 companies in the world.
Service Culture
Currently operating 120 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.
What it is Like to Work for Four Seasons Hotels & Resorts:
At Four Seasons, we guide all of our actions by the Golden Rule: "Treat others the way you would like to be treated." Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As a bonus , working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free
Learn more by visiting us at:
Company Site:
Our Careers:
LinkedIn:
Facebook:
Twitter:
We look forward to receiving your application
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