Order Fulfillment Specialist
hace 3 semanas
**What will you do?Job Scope & Purpose****Order Processing**- Order input in internal ERP (Migrating to SAP)- **High volume inbound calls**- Send order confirmation to the customer (confirm delivery date based on ATP, partial delivery allowed, etc)**Backorder monitoring and order management**- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.- Maintenance of planned shipping days (delays, customer requests, etc)- Handle customer order cancellations (DOA)- Monitor call-off orders**Handling non-conformities and complaints**- Issue internal complaints and RMA if required.(Salesforce/SAP)- Send customer receipt confirmation of complaint- Follow up and coordinate internally on solution and corrective actions- Inform the customer about corrective actions or escalate/involve the account manager- Action on solution and corrective actions- SAP and Salesforce credit-note procedures (DOA)**Inquiry handling**- Handle customer questions on deliveries, delays, problems, etc.- Follow-up on pending basic quotes- Coordinate approach with Inside/outside sales representative**Customer care**- Handle customer questions effectively and in a service-oriented manner- Follow up on actions requested in sales representatives call reports- Inform customers about changed delivery times and equivalent products**Filing & miscellaneous**- Case Management in Salesforce- Support debtor control on collecting accounts receivable- Keep customer details and price agreements up-to-date.- Collect, share and document leads, projects, competitor details**What we look for?Position Requirements**- Bachelor's degree in business, international relations or related.- English Proficiency written and spoken ( highly required)- Previous experience as CSR, working in **Manufacturing industry **(highly required)- Order management/fulfillment process knowledge and experience (highly required)**-Experience in international calls (High volume inbound calls)**- Customer-oriented with a focus on details- Problem-solving- Knowledge in SAP/ ORACLE / Salesforce is a plus.Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.
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Order Fulfillment Consultant
hace 4 semanas
Saltillo, México Steelcase A tiempo completo**Order Fulfillment Consultant - Direct Sell**Steelcase Monterrey is looking for an Order Fulfillment Consultant.- This person is the primary business consultant between Steelcase North America, Dealers and Field Sales dedicatedly mentoring and handling dealer activities prior to order being created and placed with Steelcase.- Understands the Steelcase order...
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Order Fulfillment Consultant
hace 9 horas
Saltillo, México Steelcase A tiempo completo**Order Fulfillment Consultant - Direct Sell** Steelcase Monterrey is looking for an Order Fulfillment Consultant. - This person is the primary business consultant between Steelcase North America, Dealers and Field Sales dedicatedly mentoring and handling dealer activities prior to order being created and placed with Steelcase. - Understands the Steelcase...
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Order Fulfillment Consultant
hace 2 semanas
Saltillo, México Steelcase A tiempo completo**Order Fulfillment Consultant - Direct Sell**We are hiring an**Order Fulfillment Consultant - Direct Sell **who will be the primary business consultant between Steelcase North America, Dealers and Field Sales dedicatedly mentoring and handling dealer activities prior to order being created and placed with Steelcase.**What you will be doing**:- Primary...
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Order Fulfillment Consultant
hace 4 semanas
Saltillo, México Steelcase A tiempo completo**Order Fulfillment Consultant - Ebusiness Sales**We are hiring an- **Order Fulfillment Consultant - Ebusiness Sales **who will be the primary business consultant between Steelcase NA e-Business customers, Internal Steelcase Customers proactively developing and supporting multiple lines of business for eCommerce and non-aligned Dealers.**What you will be...
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Order Fulfillment Consultant
hace 3 semanas
Saltillo, México Steelcase A tiempo completo**Order Fulfillment Consultant - Ebusiness Sales**We are hiring an- **Order Fulfillment Consultant - Ebusiness Sales **who will be the primary business consultant between Steelcase NA e-Business customers, Internal Steelcase Customers proactively developing and supporting multiple lines of business for eCommerce and non-aligned Dealers.**What you will be...
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Supplier Fulfillment Leader
hace 3 semanas
Saltillo, México Johnson Controls A tiempo completo**Job Details****What you will do?**:**The Global Products Supplier Fulfillment Leader (SFL) will report to the Senior Manager, Materials Fulfillment. Johnson Controls is currently seeking a Supplier Fulfillment Leader to be part of a Supply Chain Delivery Tiger Team. The Delivery Tiger will focus as part of the Global Enterprise for Global Products...
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Supplier Fulfillment Leader
hace 3 semanas
Saltillo, México Johnson Controls A tiempo completo**Job Details****What you will do?**:**The Global Products Supplier Fulfillment Leader (SFL) will report to the Senior Manager, Materials Fulfillment.Johnson Controls is currently seeking a Supplier Fulfillment Leader to be part of a Supply Chain Delivery Tiger Team.The Delivery Tiger will focus as part of the Global Enterprise for Global Products supporting...
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Customer Service Specialist
hace 2 semanas
Saltillo, México Johnson Controls A tiempo completo**What will you do? Job Scope & Purpose****Order Processing**- Order input in internal ERP (Migrating to SAP)- Send order confirmation to the customer (confirm delivery date based on ATP, partial delivery allowed, etc)**Backorder monitoring and order management**- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand,...
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Customer Service Specialist
hace 2 semanas
Saltillo, México Johnson Controls A tiempo completo**What will you do? Job Scope & Purpose** **Order Processing** - Order input in internal ERP (Migrating to SAP) - Send order confirmation to the customer (confirm delivery date based on ATP, partial delivery allowed, etc) **Backorder monitoring and order management** - Monitor the customer backorders in conjunction with Customer, Warehouse, Supply &...
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Customer Service Specialist
hace 10 horas
Saltillo, México Johnson Controls A tiempo completo**What will you do? Job Scope & Purpose****Order Processing**- Order input in internal ERP (Migrating to SAP)- **High volume inbound calls**- Send order confirmation to the customer (confirm delivery date based on ATP, partial delivery allowed, etc)**Backorder monitoring and order management**- Monitor the customer backorders in conjunction with Customer,...
