Technical Support Engineer Ii
hace 2 semanas
The Technical Support Engineer II (TSE II) serves as the primary technical point of contact for product users and plays a key role in delivering an excellent customer experience.As the main interface for incoming technical issues, the TSE II registers and manages support tickets from initial intake to full resolution.This role contributes to the product experience by resolving customer issues, educating users on functionality, and delivering helpful, product-based solutions.Responsibilities:Interact with customers via chat, phone, or email on escalated cases.Define, report, and share assigned metrics to provide transparency on team activity, productivity, and performance.Set clear performance objectives and identify development opportunities for the TSE team.Manage escalations received from Technical Support, Sales, or Customer Success teams.Act as the key customer contact during product releases, maintenance windows, and service incidents (outages, etc.).Manage high-profile customers through direct interactions related to technical support issues.Requirements:2+ years of experience in a technical support role.Understanding of technical support and B2B software customer support markets.Experience with Linux/Windows/Network administration and operations.Basic understanding and/or exposure to cloud platforms (AWS, Azure, etc.) — not required, but a plus.Ability to build strong relationships with customers across all organisational levels.#J-*****-Ljbffr
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Technical Support Engineer Ii –
hace 2 semanas
Xico, México Everscale Group A tiempo completoOverviewThe Technical Support Engineer II serves as the primary technical contact for platform users, playing a key role in shaping the customer experience.This role involves managing support tickets from initial intake to full resolution, troubleshooting issues, and guiding users through product functionality to ensure effective use of our enterprise...
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Tier Ii Technical Support Team Lead
hace 2 semanas
Xico, México Owner.Com A tiempo completoJoin to apply for the Tier II Technical Support Team Lead role at Owner.Com1 day ago Be among the first 25 applicantsWe're looking for a strategic, technically strong, and people-focused Tier II Support Team Lead to help scale and elevate our growing Tier II team.If you love solving complex problems, developing others, improving systems, and driving...
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Technical Support Engineer
hace 2 semanas
Xico, México Alia Integrando Talento A tiempo completoDescripción**Gigamon**, empresa líder que brinda servicios de TI especializado en ayudar a las empresas para monitorear y dar soporte a las redes de infraestructura de las nubes y data services, busca a su próximo **Technical Support Engineer.****Requisitos**:- 1 a 2 años de experiência en Technical Support de redes- Se puede tener experiência de...
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Technical Support Engineer
hace 2 semanas
Xico, México Hitachi Vantara Corporation A tiempo completo**The Company****The Role**The Customer Support Engineer provides technical support, advice, and assistance to Hitachi Vantara's customers upon their need to address technical, hardware and software system problems.This includes specific products and their integration, as a Solution.The Customer Support Engineer generally deals directly with end users and,...
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Remote Tier Ii Technical Support Team Lead
hace 2 semanas
Xico, México Slope A tiempo completoA leading AI growth provider is seeking a Tier II Support Team Lead with a strong technical background and coaching experience.The role involves guiding a high-impact team to resolve complex issues and enhance customer satisfaction.Ideal candidates should have 3-6 years in customer support, familiarity with various support tools, and the ability to thrive in...
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Technical Support Engineer
hace 2 semanas
Xico, México Samsara A tiempo completo**Who we are**Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.At Samsara, we are helping improve the safety, efficiency and sustainability of the physical...
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Technical Support Engineer
hace 2 semanas
Xico, México The Global Talent Co. A tiempo completoTechnical Support EngineerFull-time | Remote | LATAM | 4:00 pm - Mid night PSTAbout UsAt The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25,000+ like-minded technology professionals.About the...
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Remote Technical Support Engineer — Devtools
hace 2 semanas
Xico, México The Global Talent Co. A tiempo completoA leading talent technology firm is seeking a Technical Support Engineer to bridge the gap between developers and product innovation. This role involves managing customer support requests, troubleshooting SDK and API issues, and improving user experience. The ideal candidate will have over 5 years of experience, strong programming skills in Python or...
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Lead Technical Support Engineer
hace 2 semanas
Xico, México Financecolombia A tiempo completoA leading technology firm is seeking a Technical Support Engineer based in Mexico. The role involves troubleshooting technical issues for cloud-based applications, requiring strong communication skills and a background in SQL and databases. Candidates should have 7+ years of experience and a Bachelor's degree in a technical field. The company offers...
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Cloud Engineer Ii
hace 2 semanas
Xico, México Mcdonald'S A tiempo completoCloud Engineer II – McDonald'sJoin to apply for the Cloud Engineer II role at McDonald'sThis opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works.The Cloud Platform Engineer II role is part of the Cloud Ecosystem team in...
