Technical Support Engineer

hace 2 semanas

Xico, México Hitachi Vantara Corporation A tiempo completo

**The Company****The Role**The Customer Support Engineer provides technical support, advice, and assistance to Hitachi Vantara's customers upon their need to address technical, hardware and software system problems.This includes specific products and their integration, as a Solution.The Customer Support Engineer generally deals directly with end users and, as such, must be able to communicate effectively to ensure that requirements as well as answers and advices are well understood by the stakeholders.The type of problems the role deals with varies from simple to complex and may include issues such as end user inabilities to access data, poor performance and/or system inefficiencies.This role is part of a team of Customer Service professionals who are responsible for providing Hitachi's customers with excellent experience as part of a fast-paced, worldwide 24x7 support center.**Responsibilities**- Providing support to Hitachi Vantara customers and field teams, including via phone and online tools- Assisting in the resolution of technical support issues including hardware/software configuration problems, product failures, and technical inquiries.- Perform problem and customer situation management, escalate to the next level of support when necessary, communicate critical case status to management- Own and track customer issues using case tracking system- Shares and documents knowledge via FAQ / KB articles, which can be internal or customer facing- Attend training sessions and potentially assist in conducting training/workshops- Participate in team projects that enhance the effectiveness of customer success**Qualifications**- Fluent in English (written and verbal)- Aptitude for providing excellent customer service including clear communication, problem solving and technical writing skills- Possess good organizational skills and the ability to manage multiple issues simultaneously within a fast paced and changing environment- Positive self-starter, able to take direction, and work within a team environment- Aptitude and eagerness to learn and support new products and systems- Skills in two or more of the following areas are highly desired:- Enterprise Storage Solutions (Hitachi, EMC, IBM)- Fibre Channel Solutions (Brocade, Cisco)- Network Attached Storage- IP Networking Concepts (TCP/IP, Active Directory)- Cloud based Solutions- Programming Skills (Python, REST API)- Operating systems/Hypervisors (Windows, Linux, VMware)- Other software solutions (Veritas, MSCS, Oracle, Exchange)We are an equal opportunity employer.All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

  • Technical Support Engineer

    hace 2 semanas

    Xico, México Alia Integrando Talento A tiempo completo

    Descripción**Gigamon**, empresa líder que brinda servicios de TI especializado en ayudar a las empresas para monitorear y dar soporte a las redes de infraestructura de las nubes y data services, busca a su próximo **Technical Support Engineer.****Requisitos**:- 1 a 2 años de experiência en Technical Support de redes- Se puede tener experiência de...

  • Technical Support Engineer

    hace 2 semanas

    Xico, México Samsara A tiempo completo

    **Who we are**Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.At Samsara, we are helping improve the safety, efficiency and sustainability of the physical...

  • Technical Support Engineer Ii –

    hace 2 semanas

    Xico, México Everscale Group A tiempo completo

    OverviewThe Technical Support Engineer II serves as the primary technical contact for platform users, playing a key role in shaping the customer experience.This role involves managing support tickets from initial intake to full resolution, troubleshooting issues, and guiding users through product functionality to ensure effective use of our enterprise...

  • Technical Support Engineer Ii

    hace 2 semanas

    Xico, México Everscale Group A tiempo completo

    The Technical Support Engineer II (TSE II) serves as the primary technical point of contact for product users and plays a key role in delivering an excellent customer experience.As the main interface for incoming technical issues, the TSE II registers and manages support tickets from initial intake to full resolution.This role contributes to the product...

  • Technical Support Engineer

    hace 2 semanas

    Xico, México The Global Talent Co. A tiempo completo

    Technical Support EngineerFull-time | Remote | LATAM | 4:00 pm - Mid night PSTAbout UsAt The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25,000+ like-minded technology professionals.About the...

  • Remote Technical Support Engineer — Devtools

    hace 2 semanas

    Xico, México The Global Talent Co. A tiempo completo

    A leading talent technology firm is seeking a Technical Support Engineer to bridge the gap between developers and product innovation. This role involves managing customer support requests, troubleshooting SDK and API issues, and improving user experience. The ideal candidate will have over 5 years of experience, strong programming skills in Python or...

  • Lead Technical Support Engineer

    hace 2 semanas

    Xico, México Financecolombia A tiempo completo

    A leading technology firm is seeking a Technical Support Engineer based in Mexico. The role involves troubleshooting technical issues for cloud-based applications, requiring strong communication skills and a background in SQL and databases. Candidates should have 7+ years of experience and a Bachelor's degree in a technical field. The company offers...

  • Senior Technical Support Engineer

    hace 2 semanas

    Xico, México Microsoft Corporation A tiempo completo

    OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and...

  • Technical Support Engineer Jr

    hace 2 semanas

    Xico, México Meride Sa De Cv A tiempo completo

    An international developer and manufacturer of fuel monitoring systems and high accuracy fuel level sensors invite you to join our team a Technical Support Engineer Jr. in Mexico**.**Required Skills**:- University degree in Electronic or Mechatronic Engineering- 1.5 year experience in a technical support/help desk environment- Very good command of English-...

  • Technical Support Engineer

    hace 2 semanas

    Xico, México Glia A tiempo completo

    **About Glia**:Our award-winning technology powers conversations with customers for some of the world's largest enterprises.We believe that combining the human touch with technology is the best way to create amazing customer experiences.When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology......