End User Support Specialist
hace 4 semanas
**_OEC Group offers competitive salary, great benefits, opportunities for professional growth and so much more_****What We're Looking For...**- L3** Level Engineer **to join our IT helpdesk support team to provide technical support to end users._The position is based in Guadalajara, Jalisco Mexico._- At least 2-5 years experience working in an IT helpdesk role providing technical assistance to remote and on-site end users.- Excellent verbal and written communication in English, patience and customer service skills.- ** This position requires 100% onsite availability.**:- Ability to commute/relocate:- *****, Guadalajara, Jal.: Reliably commute or planning to relocate before starting work (required)- ** Please send your resume in English.****About OEC Group**Established in ****, OEC Group is one of the leading NVOCC freight forwarding companies.We provide our customers with import and export services, as well as, door-to-door services for both international and domestic needs.We remain competitive by offering a wide range of logistics services, including: ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more.**About the Position****Essential Duties & Responsibilities**: _Other duties may be assigned._- Performs local/remote troubleshooting support through diagnostic techniques and pertinent questions.- Determines the best solution based on the issue and details provided by customers.- Develops SOPs based on management/engineering team's request.- Creates training manuals and user guides for IT solutions.- Improves ticket handling efficiency.- Installs, modifies, repairs, and cleans up computer hardware and software.- Provides technical assistance and supports related to computer systems, hardware, or software.- Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.**Work Schedule**GDL Office 8:00 am - 5:00 pm CST**Qualifications**The requirements listed below are representative of the knowledge, skill, and/or ability required._Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._- Advanced knowledge on Windows Operating Systems- Administrative experience in Office 365- Helpdesk support using ticket systems (Remedy, Freshdesk, etc)- Should possess strong time management skills as well as the ability to multi-task- Able to communicate in English (written and verbal skills)- Should have experience utilizing PowerShell scripting**Education & Experience**- Bachelor's Degree in Computer Engineering, Information Technologies or in IT related majors.**Salary**30,000 to 50,000**Perks & Benefits of OEC Group**- ** Law benefits **(IMSS, IFONAVIT/FONACOT, 15 days aguinaldo)**_ After successfully completing and passing a standard 90-day introductory period the employee is provided with the following benefits package.This includes:_**- Individual Health Insurance Coverage (Medical, Dental and Vision)- Vacation, Personal and Floating Days- Bi-Annual performance review with opportunities for a salary adjustment and/or bonus (contingent upon company financials and on-the-job performances)- Monthly food vouchers.**COVID-19 Policy**OEC Group has implemented a COVID-19 vaccine mandate for all employees and new hires.After receiving a conditional offer, OEC Group will request proof of vaccination or an upcoming scheduled appointment.**OEC Group is an Equal Opportunity Employer.**CnGvNmwxRz
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