Tech Support Specialist

hace 5 días

Guadalajara, México Cognizant A tiempo completo

**We’re hiring**

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as **Tech Support Specialist**

**Responsibilities**:

- Driving & Monitoring Queue for ticket closure all end user issues.
- Work on End point compliance (parameters AD/AV/MBAM/Avecto/SCCM/DLP) as per Cognizant IT baseline
- Technical support for imaged Desktops/Laptops and work on issues related to Hardware/Operating system.
- Intune Support on Mobile Devices
- Location Video Conference-End User support & regular VC Check list
- IT Assets & Accessories Allocations and updating in Service Now AMDB
- Stock verification and updating in AMDB using PAV.
- Inventory Update - Asset Status in Allocation/De-allocation and addressing all Query from HAM team.
- Clearance approvals for assets returned.
- IT Assets hardware call logging for warranty laptops in stock.
- Imaging Laptops with Cognizant SCCM OSD -Standard Operating Environment
- MAC Laptops -Installation -OS Upgrade to Latest Version & JAMF enrollment.
- Verifying Check list on the Endpoint Compliance (AV Filevalut AD MDM Profile)
- VIP EUCS End User Support.
- Delivery & shipment on all Cognizant procured IT Assets
- Hands and feet support for all the maintenance activity with T&E Approval based on the Service tower requirements.
- Coordinating with ROW Compliance team for Desktop & Laptop Compliance
- Escalation Tracking and own until closure.
- Participation in CIMA/outages and provide location support.

**Required Skills**:

- Customer service, user management
- Advance English
- F2F tech support

**Why Cognizant?**
- Improve your career in one of the largest and fastest growing IT services providers worldwide_
- Receive ongoing support and funding with training and development plans_
- Have a highly competitive benefits and salary package_
- Get the opportunity to work for leading global companies_
- We are committed to respecting human rights and build a better future by helping your minds and the environment _
- We invest in people and their wellbeing. _
- We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered. _

**_Igualdad de Empleo y Política de Acción Afirmativa:_**
- Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley._
- At Cognizant we believe than our culture make us stronger_
- Join us now_

BeCognizant #IntuitionEngineered

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