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Returns Specialist

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Descripción y detalle de las actividadesPURPOSE AND SCOPE: This position will be responsible for processing customer return authorizations, shipping replacement product, and following-up to ensure that product is received back to FRESENIUS MEDICAL CARE in a timely manner.This position will also assist with asset reporting for internal and external stakeholders.PRINCIPAL DUTIES AND RESPONSIBILITIES: - Process Return Authorizations in ERP System for equipment and disposables products as requested by Customers, Technical Support, Clinical Specialists, Customer Service, and other sources.- Process Customer Orders for replacement equipment and disposables products as requested.- Update CRM system with Serial #'s for swapped equipment.- Respond to inquiries from patients, nurses, internal and field sales organizations.- Create ad hoc asset reports.- Coordinate with third-party carriers the swap-out of equipment at patient homes.- Issue pick-up instructions to appropriate carriers as required based on type of return/swap.- Follow-up on all outstanding returns to ensure the timely return to Fresenius Medical care.- Research Customer assets PIN history.- Maintain return reports/statistics and publish to management on a regular basis.- Other duties as assigned.Experiência y requisitos**Número de vacantes** 1**Área** Almacén**Contrato** Permanente**Modalidad** Presencial**Turno** Diurno**Jornada** Tiempo Completo**Estudios** Carrera Tecnica**Sexo** Indistinto**Disponibilidad p.viajar** No