Csc Mx Order Status Coordinator
hace 2 semanas
Position OverviewThe Customer Support Coordinator is responsible for handling inquiries about status, shipping dates, expedites and services for selected accounts.The coordinator responds to inquiries, complex complaints, and disputes within a reasonable limit of authority and recognizes when to escalate customer issues.Additionally, supports customer with referral to appropriate specialist for assistance or problem resolution when warranted.**Responsibilities**:'¢ Respond and resolve problems in a timely and accurate manner while providing excellent customer service- '¢ Enter, manage, and prioritize new and existing cases via CRM tool to attain established service level agreements- '¢ Utilize CRM tool to directly communicate to customers, internal staff, and affiliates- '¢ Initiate action via CRM tool for completion of change order, product selection and post order requests or process non-complex requests directly as authorizedRequired Knowledge/Skills, Education, and Experience'¢ High School Diploma or equivalent.Associate Degree or Industry related Certification a plus.- '¢ 3+ years of practical customer service experience- '¢ Bilingual (advanced in both Spanish and English language)- '¢ Strong verbal and written communication skills in English language- '¢ Working knowledge of MS Office- '¢ High Level of professionalism and excellent customer service skills- '¢ Ability to successfully complete required training program- '¢ Demonstrated ability to reproduce a customer problem, isolate cause, and drive resolution- '¢ Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers- '¢ Ability to multitask and handle a high volume of work accurately- '¢ Must be a strong team player able to work in a cross functional team environment- '¢ Ability and desire to learn assigned business segment product linePreferred Knowledge/Skills, Education, and Experience'¢ Bachelor's degree in related discipline is preferred- '¢ Knowledge of SAP, CRM systems / Salesforce, Industry Mall, EDI, and quotation tools- '¢ 3+ years of practical customer service experience supporting industrial, construction, mechanical, or electrical industries**Organization**: Smart Infrastructure**Company**: Siemens, S.A. de C.V.**Experience Level**: Mid-level Professional**Job Type**: Full-time
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Csc Mx Order Status Coordinator
hace 3 semanas
Guadalajara, México Siemens, S.A. de C.V. A tiempo completoPosition OverviewThe Customer Support Coordinator is responsible for handling inquiries about status, shipping dates, expedites and services for selected accounts. The coordinator responds to inquiries, complex complaints, and disputes within a reasonable limit of authority and recognizes when to escalate customer issues. Additionally, supports customer with...
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Csc Mx Order Status Coordinator
hace 2 semanas
Guadalajara, México Siemens A tiempo completoPosition OverviewThe Customer Support Coordinator is responsible for handling inquiries about status, shipping dates, expedites and services for selected accounts.The coordinator responds to inquiries, complex complaints, and disputes within a reasonable limit of authority and recognizes when to escalate customer issues.Additionally, supports customer with...
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Csc Mx Order Status Coordinator
hace 2 semanas
Guadalajara, México Siemens, S.A. de C.V. A tiempo completoPosition OverviewThe Customer Support Coordinator is responsible for handling inquiries about status, shipping dates, expedites and services for selected accounts. The coordinator responds to inquiries, complex complaints, and disputes within a reasonable limit of authority and recognizes when to escalate customer issues. Additionally, supports customer with...
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Csc Mx Order Status Coordinator
hace 1 semana
Guadalajara, México Siemens A tiempo completoThe Customer Support Coordinator is responsible for handling inquiries about status, shipping dates, expedites and services for selected accounts. The coordinator responds to inquiries, complex complaints, and disputes within a reasonable limit of authority and recognizes when to escalate customer issues. Additionally, supports customer with referral to...
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Csc Mx Order Entry Coordinator
hace 2 semanas
Guadalajara, México Siemens, S.A. de C.V. A tiempo completoOrder Entry Coordinator Position Overview The Order Entry Coordinator is responsible for processing large volume data entry from source documents into CRM software. The coordinator effectively identifies order errors and drives resolution in a timely manner while providing excellent customer service. May respond to semi-complex complaints and disputes...
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Csc Mx Order Entry Coordinator
hace 6 días
Guadalajara, México Siemens A tiempo completoWe are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest...
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HR Coordinator
hace 4 días
Guadalajara, México CSC Solutions A tiempo completo**About CSC Solutions**: At CSC Solutions, we pride ourselves on our commitment to excellence and our drive to provide the best bilingual contact center services. We’re growing our team and seeking an experienced, bilingual HR Coordinator to join our Guadalajara office. If you're passionate about HR, fluent in both English and Spanish, and looking for an...
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Customer Service Order Status Coordinator
hace 2 semanas
Guadalajara, México Siemens Healthineers A tiempo completo**Change the future with us!** We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives...
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Guadalajara, México Siemens A tiempo completoTarget Account Coordinator West-Central Position Overview The Target Account Coordinator will manage requests and provides customer service, guidance, and semi-complex support for products and/or programs. Investigates and resolves semi-complex problems and coordinates activities with other internal departments to meet customer...
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Customer Service Orde Status Coordinator
hace 2 semanas
Guadalajara, México Siemens A tiempo completoChange the future with us! We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better...
