Csc-mx Ep Target Account Coordinator West Central

hace 2 semanas

Guadalajara, México Siemens A tiempo completo

Target Account Coordinator West-Central

Position Overview

The Target Account Coordinator will manage requests and provides customer service, guidance, and semi-complex support for products and/or programs. Investigates and resolves semi-complex problems and coordinates activities with other internal departments to meet customer needs.

**Responsibilities**:

- Customer Service Representative is expected to analyze, interpret, or make decisions based on facts to resolve internal and external issues that align with Customer Support and Business Unit objectives.
- Expected to utilize CRM to enter, manage, and prioritize case load to attain established service level agreements.
- Serve as the primary contact for all selected customer orders; including: supporting price and availability, product support, change orders, returns, credits, etc.
- Develop lasting professional relationships within organization such as: plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, and buyers.
- Identify problems as they occur and take appropriate steps to solve or escalate them to management.
- Effectively use fundamental practices and procedures around the processing and management of change orders.

Required Knowledge/Skills, Education, and Experience
- 3-5 years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries covering multiple topics including by not limited to order status, expedites, problem resolution.
- BS/BA in related discipline or advanced degree.
- Strong data analytical and problem solving skills in identifying patterns and trends.
- Strong verbal and written communication skills in English language
- Proficient with Microsoft Suites.
- High Level of professionalism and excellent customer service skills
- Ability to multitask and handle a high volume of work accurately
- Prior experience with SAP and CRM systems.

**Organization**: Smart Infrastructure

**Company**: Siemens, S.A. de C.V.

**Experience Level**: Mid-level Professional

**Full / Part time**: Full-time

  • Csc-mx Ep Target Account Coordinator West Central

    hace 2 semanas

    Guadalajara, México Siemens, S.A. de C.V. A tiempo completo

    Position Overview - The Target Account Coordinator will manage requests and provides customer service, guidance, and semi-complex support for products and/or programs. Investigates and resolves semi-complex problems and coordinates activities with other internal departments to meet customer needs. - Responsibilities - Customer Service Representative is...

  • Csc-Mx Ep Target Account Coordinator West Central

    hace 3 semanas

    Guadalajara, México Siemens, S.A. De C.V. A tiempo completo

    Position OverviewÂ- The Target Account Coordinator will manage requests and provides customer service, guidance, and semi-complex support for products and/or programs.Investigates and resolves semi-complex problems and coordinates activities with other internal departments to meet customer needs.Â- ResponsibilitiesÂ- '¢ Customer Service Representative is...

  • Csc-mx Ep Target Account Coordinator West Central

    hace 3 días

    Guadalajara, México Siemens, S.A. de C.V. A tiempo completo

    Position Overview - The Target Account Coordinator will manage requests and provides customer service, guidance, and semi-complex support for products and/or programs. Investigates and resolves semi-complex problems and coordinates activities with other internal departments to meet customer needs. - Responsibilities - '¢ Customer Service...

  • Csc Mx Order Entry Coordinator

    hace 2 semanas

    Guadalajara, México Siemens A tiempo completo

    We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest...

  • HR Coordinator

    hace 2 semanas

    Guadalajara, México CSC Solutions A tiempo completo

    **About CSC Solutions**: At CSC Solutions, we pride ourselves on our commitment to excellence and our drive to provide the best bilingual contact center services. We’re growing our team and seeking an experienced, bilingual HR Coordinator to join our Guadalajara office. If you're passionate about HR, fluent in both English and Spanish, and looking for an...

  • Csc Mx Order Status Coordinator

    hace 3 semanas

    Guadalajara, México Siemens, S.A. De C.V. A tiempo completo

    Position OverviewThe Customer Support Coordinator is responsible for handling inquiries about status, shipping dates, expedites and services for selected accounts.The coordinator responds to inquiries, complex complaints, and disputes within a reasonable limit of authority and recognizes when to escalate customer issues.Additionally, supports customer with...

  • Csc Mx Order Status Coordinator

    hace 3 semanas

    Guadalajara, México Siemens, S.A. de C.V. A tiempo completo

    Position OverviewThe Customer Support Coordinator is responsible for handling inquiries about status, shipping dates, expedites and services for selected accounts. The coordinator responds to inquiries, complex complaints, and disputes within a reasonable limit of authority and recognizes when to escalate customer issues. Additionally, supports customer with...

  • Csc Mx Order Status Coordinator

    hace 3 semanas

    Guadalajara, México Siemens A tiempo completo

    Position OverviewThe Customer Support Coordinator is responsible for handling inquiries about status, shipping dates, expedites and services for selected accounts.The coordinator responds to inquiries, complex complaints, and disputes within a reasonable limit of authority and recognizes when to escalate customer issues.Additionally, supports customer with...

  • Csc Mx Order Status Coordinator

    hace 5 días

    Guadalajara, México Siemens A tiempo completo

    Position Overview The Customer Support Coordinator is responsible for handling inquiries about status, shipping dates, expedites and services for selected accounts. The coordinator responds to inquiries, complex complaints, and disputes within a reasonable limit of authority and recognizes when to escalate customer issues. Additionally, supports customer...

  • Csc Mx Order Status Coordinator

    hace 5 días

    Guadalajara, México Siemens, S.A. de C.V. A tiempo completo

    Position OverviewThe Customer Support Coordinator is responsible for handling inquiries about status, shipping dates, expedites and services for selected accounts. The coordinator responds to inquiries, complex complaints, and disputes within a reasonable limit of authority and recognizes when to escalate customer issues. Additionally, supports customer with...