Manager, Renewals

hace 1 día

Xico, México Salesforce, Inc. A tiempo completo

OverviewSalesforce is the leading AI‑driven CRM platform, empowering teams to deliver customer success at scale.This role focuses on renewing contracts, minimizing attrition, and driving incremental revenue while ensuring customers achieve success.ResponsibilitiesDevelop and execute win / win negotiation strategies for small, medium and large account contract renewals that maximize contract value while protecting and enhancing customer trust.Maximize account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities upon contract renewal.Own, drive and manage the renewals process in collaboration with the account team.Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, and Account Executives to develop comprehensive ‘win’ strategies for renewals.Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on‑time closure.Provide executive management with complete visibility to renewals and solicit executive involvement as required.Accurately maintain / update a rolling 120‑day forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies.Follow and adhere to best practices for all internal processes including opportunity management, data quality and accuracy, quotations and forecasting.Achieve financial and strategic targets for minimizing attrition, positioning favorable terms, and boosting incremental revenue via up‑sells, cross‑sells and add‑ons.Lead a team of 15 associates to execute the renewal program.Qualifications5+ years of demonstrated success in sales, operations, or account management.Strong customer management and negotiation skills.Strategic mindset to enable persuasive value conversations with executive customers.Financial acumen and strict process management.Ability to adapt to rapid shifts in priorities and organizational policies.Experience negotiating complex multi‑year service contracts.Knowledge of Enterprise CRM or customer service applications.Leadership QualitiesPassionate about Customer Success.Always learning and a great listener.Fast mover who drives business value and results.Team player embracing the Ohana culture.Trusts and embodies core values.Highly adaptable in uncertain environments.About SalesforceSalesforce is the customer success platform that enables companies worldwide to connect with their customers in new and innovative ways.EEO StatementWe are an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic. All employees are evaluated on the basis of merit and qualifications. #J-18808-Ljbffr

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