Omnichannel Head

As an Omnichannel Director, you will lead a team to manage the strategy, business analytics, and digital development transformation of digital marketing plans focused on eCommerce, omnichannel strategies, and digital, driving growth and innovation in scalable business models.**Key Responsibilities**- Led the digital transformation and omnichannel expansion and omnichannel customer experience strategy across multiple channels and customer touchpoints.You will work with partners across the organization to ensure that customer needs are met, customer experience is consistent, and that we are maximizing the potential of its omnichannel capabilities.- Oversaw marketplace expansion, AI-driven personalization, and customer engagement strategies, optimizing the digital sales funnel and developing a scalable and social selling model.- Full P&L responsibility, driving profitable growth and integrating advanced analytics to maximize customer and operational efficiency.- Revenue & Profitability Growth by responsible for data-driven conversion optimization and develop reports to measure performance, be able to collaborate with internal and external teams to ensure successful execution of campaigns and must stay up to date on the latest trends in digital marketing and technology.- Design the digital content strategy, with social networks.- Implemented AI-powered recommendation algorithms and gamification, driving increase in sales and growth in new affiliates contributing to revenue.- Develop an omnichannel customer experience strategy that aligns with our goals and evaluate new opportunities for omnichannel innovation and development.- Identify customer needs and ensuring that customer experience is consistent across channels and Monitoring customer feedback and making necessary adjustments to guarantee a positive customer experience.- Lead the design and implementation of omnichannel solutions, including technology, process, and content and analyzing customer data and trends to inform and refine the omnichannel strategy.- Working with partners across the organization to ensure successful implementation of the omnichannel strategy.- Collaborating with other departments to ensure that omnichannel plans are integrated into existing customer experience initiatives.- Developing indicators to measure the success of the omnichannel strategy and making recommendations for improvement, managing digital marketing campaigns and projects.Create and execute digital strategies to drive brand awareness, engagement and sales.- Generate innovation, designing and managing the omnichannel lab.**Qualifications**- Bachelor's degree in administration, marketing or IT engineering, master's or postgraduate studies desirable.- English at advanced level- +12 years of experience in the responsibilities mentioned above in a leadership and management position.- Experienced in Business, P&L Management, E-Commerce, Market places, Omnichannel strategy, UX, go-to-market and people leadership.- Skills: teamwork, leadership, vision, focus on service and interpersonal relationships.- Benefits like pension plan, medical and life insurance, salary will be reviewed in the interview meeting.- This job is hybrid based in Mexico City and report directly to the CMO.#LI-hybrid**ABOUT US**:**PPG: WE PROTECT AND BEAUTIFY THE WORLD**Every single day at PPG:**We partner with customers to create mutual value.****We are "One PPG" to the world.****We trust our people every day, in every way.****We make it happen.****We run it like we own it.****We do better today than yesterday - everyday.**Benefits will be discussed with you by your recruiter during the hiring process.We continuously learn.We develop our people to grow our businesses.**PPG Way: (**Click here to learn more about the PPG Way**)**Benefits will be discussed with you by your recruiter during the hiring process.PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets.PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs.Other incentives may apply.Our employee benefits programs are designed to support the health and well-being of our employees.Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.**About us**:PPG: WE PROTECT AND BEAUTIFY THE WORLDThe PPG WayEvery single day at PPG:We partner with customers to create mutual value.We are "One PPG" to the world.We trust our people every day, in every way.We make it happen.We run it like we own it.We do better today than yesterday - everyday.Benefits will be discussed with you by your recruiter during the hiring process.