Oracle Dba

****_Puebla_**_, _**_Mexico_**_ _****- Senior Oracle DBA is responsible for maintaining and implementing database related activities, security and establishes policies & procedures for complex database management against agreed SLAs to ensure database service availability and reliability.**General Accountabilities**- **Operate effectively with mínimal supervision and within a clear accountability framework.**:- ** Liaise with Database Service Engineer on formalization/documentation of processes, procedures, standards, guidelines, template solutions, etc.**:- ** Provide Oracle DBA specific services to other parts of the organization such as Service Engineering and other Run & Maintain teams.**:- ** Use of end-to-end ITIL processes and tools in order to manage incidents, changes, assets, and service interruptions.**:- ** Promoting use of end-to-end processes such as incident management, change management, and situation management.**:- ** Ensure appropriate escalation actions are taken, using the global tools and processes available.**:- ** Involved in any operational changes to the service, organization, tools and processes.**:- ** Interface with other parts of the Hosting & Storage delivery organization in an open and constructive way.**:- ** Asset Management: contribute to a 100% accurate administration of supported assets, agreed service levels and billing.**:- ** Work to solve problems, produce documentation, and share learning with counterpart teams.**:- ** Participate in on-call pager rotation for reactive support and respond to monitoring alerts in a timely manner.**:- ** Ensure that work is properly documented and saved in a central repository according to specific service guidelines.**:- ** Maintain a high level of Customer Satisfaction.**:- ** Conveys goals and objectives clearly, interprets customers' requirement and implement the expected service delivery.**:- ** Services impact: high indirect accountability; downtime of database services would have major potential impact on the customer's business.**:**Job Qualifications****Education**:- ** Bachelor's degree preferred.**:- ** ITSM foundation training required.**:- ** Preferred with certified in Oracle Database.**:**Technical Skills**- **3+ years of experience in a multi-disciplined IT environment with strong background in service delivery, operational support, and proactive management.**:- ** 5+ years of experience with Oracle RAC DBA.**:- ** 10+ years of experience in an IT function.**:- ** Excellent technical knowledge of Oracle 18c/12c/11gR2, Oracle RAC 11gR2/11gR1 on Linux and UNIX.Accreditations like Oracle Certified Professional are a plus.**:- ** Experience with Oracle single node cluster.**:- ** Experience with integration and support of backup software (Net Backup, RMAN).**:- ** Experience with Oracle database migrations upgrades and patching.**:- ** Oracle Database Tuning and Performance - usage of statspack, AWR, ADDM, ASH and UNIX native commands.**:- ** Oracle DataGuard Physical Standby configuration, build and support including DataGuard Broker.**:- ** Having knowledge of MSSQL / MYSQL / DB2UDB database is plus.**:- ** Storage considerations for Oracle Database Performance.**:- ** Oracle backup and recovery configuration and procedures.**:- ** Oracle Enterprise Manager/Grid Control for environment standardization.**:- ** Understanding of server and storage technology, especially in the area of High Availability.**:- ** Data gathering and analysis skills (for the internal performance monitoring and Service Level management).**:**Professional Skills**- ** Fluent English language skills required: verbal and written communication.**:- ** Self-motivated and disciplined.**:- ** Strong stakeholder relationship management skills.**:- ** Strong investigative and analysis skills.**:- ** Strong technical and process design and implementation skills.**:- ** Strong communication and presentation skills along with the ability to work in a highly collaborative environment.**:- ** Ability to work creatively and analytically in a problem-solving environment.**:- ** Manages multiple priorities in a high-pressure environment.**:- ** Have strong inter-personal and communication skills: capable of training users in complex topics and making presentations to internal groups.**:- ** Able to write intricate system and user documentation.Capable of writing and explaining purchase justifications.**:- ** Proven experience working within incident, problem and change management programs and developing maintenance plans related to storage environments is preferred.**:- ** Strong interpersonal skills to interact with fellow team members, fellow GITI teams both regionally and globally, customer project resources for project-type activities, and various customer and customer segment representatives.**:***:**Benefits**:Medical, Dental, Vision and Life Insurance.S