Exceptional Technical Support Professional Wanted

hace 4 semanas


Xico, México Bebeecustomer A tiempo completo

Job Title Technical Support Specialist Role Overview This is an exciting opportunity to work with a talented team in providing technical support. Key Responsibilities Analyze and resolve application issues in collaboration with team members. Identify defects, discrepancies, and trends through code debugging or log analysis. Effectively manage incidents and communicate with users, application owners, and senior stakeholders across all areas. Requirements Experience as a L2 support engineer. ITIL Process experience with Service Management, Knowledge Management, Incident Management. Hands‑on experience in SQL (PL / SQL), Unix, and Shell Scripting. Hands‑on ability to read and debug Java Code. Hands‑on experience with AWS Services such as ECS, CLI, and CloudWatch. What We Offer A collaborative environment that embodies honesty, boldness, trust, freedom, team spirit, modesty, and fun. Opportunities for growth, both horizontally and vertically. A diverse and inclusive work environment where all applicants are welcome and considered based on merit. Why Join Us? The chance to be part of a multicultural organization with a presence of over 340 thousand professionals in Mexico. Opportunities to build your own career and professional skills foundation through our recruitment process and onboarding program. #J-18808-Ljbffr



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