Technical Customer Support Professional
hace 3 semanas
Are you a problem-solver looking for a challenging role where you can grow your career and support professionals worldwide? As a Support Specialist, you will be the first point of contact for clients, providing expert guidance and troubleshooting technical issues. The Role We are seeking an experienced Support Specialist who is passionate about helping customers succeed. In this role, you will serve as the first point of contact for users experiencing issues or needing guidance. Your responsibilities will include Delivering timely and professional support via phone, email, and support systems. Troubleshooting technical issues and guiding users through effective solutions or workarounds. Identifying and documenting software issues; escalating to product / development teams as needed. FOLLOWING ESTABLISHED PROCESSES AND ESCALATION PATHS FOR COMPLEX CASES. Leveraging internal knowledge bases to resolve inquiries efficiently. Ensuring a positive customer experience through empathy, clarity, and proactive communication. Accurately documenting customer interactions and resolutions in ticketing systems. Required Skills and Qualifications Native-level fluency is required. The ability to quickly learn new software and explain it clearly to users. Excellent problem-solving skills and attention to detail. Comfortable working independently and as part of a fast‑paced, collaborative team. Benefits You will enjoy a range of benefits, including : 100% remote work option. Career growth opportunities – training, mentorship, and advancement within our company. Collaborative culture – work with supportive peers and innovative product teams. Global impact – contribute to products trusted by over 400,000 professionals worldwide. Work‑life balance – structured schedules and a focus on employee well‑being. Perks and Benefits To apply for this role, please complete our short online assessment. #J-18808-Ljbffr
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Customer Success
hace 3 semanas
Xico, México Nearshore Business Solutions A tiempo completoResponsibilitiesServe as the primary point of contact for customers, addressing inquiries and resolving issues quickly.Guide clients through onboarding, product setup, and best practices.Monitor customer accounts to ensure adoption, satisfaction, and retention.Escalate complex technical or account issues to internal teams when needed.Collect and share...
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Senior Technical Sales Support
hace 3 semanas
Xico, México Orbia Group A tiempo completoA global infrastructure solutions provider seeks a Technical Sales Support Senior Professional in Mexico City.The role involves providing technical support, coordinating data for clients, and collaborating with design and product teams.Applicants should have experience in sanitary installations, technical education, and a customer-oriented mindset.Orbia...
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Technical Sales Support: Liquid Analysis
hace 3 semanas
Xico, México Abb A tiempo completoA global technology leader is seeking a Technical Sales Support professional in Mexico City.The ideal candidate will have a Bachelor's degree in Engineering and at least 3 years of technical field experience in liquid analyzers and controllers.Responsibilities include providing specialized support for sales, delivering technical training, and ensuring...
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Technical Support Specialist
hace 3 semanas
Xico, México Samsara A tiempo completo**Who we are**Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.At Samsara, we are helping improve the safety, efficiency and sustainability of the physical...
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Lead Technical Support
hace 3 semanas
Xico, México Laagencia A tiempo completo**MEXICO CITY, MEXICO /****INCODE /****PAYROLL**- At Incode we are expanding the team to hire someone to build and lead our Technical Support team across the globe.**Requirements**:- Create the infrastructure, team, processes, and vision for world-class 24/7 operations- Oversee the day-to-day operations of the Technical Support Team- Act as a senior agent...
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Technical Support
hace 3 semanas
Xico, México Hewlett Packard A tiempo completo**Job Summary**- This role is responsible for delivering tailored post-sales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention.The role maintains high customer satisfaction by addressing requirements and resolving issues promptly.The role troubleshoots IT infrastructure problems,...
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Technical Support Engineering
hace 3 semanas
Xico, México Microsoft A tiempo completo**Technical Support Engineering**:Mexico City, México, MexicoDate posted**Aug 15, ******- Job number***********- Work site**Microsoft on-site only**- Travel**0-25**%**- Role type**Individual Contributor**- Profession**Technical Support**- Discipline**Technical Support Engineering**- Employment type**Full-Time****Overview**:- With more than 45,000 employees...
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Technical Support Specialist
hace 3 semanas
Xico, México Hygiena A tiempo completoThe Technical Support Specialist (TSS) leverages and utilizes all available resources and work closely with Territory Sales Managers (TSM) to provide world class technical support to current customers and distributors on the proper use of the Hygiena portfolio to meet and exceed monthly, quarterly and annual sales goals in the assigned geographic territory....
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Exceptional Technical Support Professional Wanted
hace 3 semanas
Xico, México Bebeecustomer A tiempo completoJob Title Technical Support Specialist Role Overview This is an exciting opportunity to work with a talented team in providing technical support. Key Responsibilities Analyze and resolve application issues in collaboration with team members. Identify defects, discrepancies, and trends through code debugging or log analysis. Effectively manage incidents and...
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Exceptional Technical Support Professional Wanted
hace 3 semanas
Xico, México Bebeecustomer A tiempo completoJob Title Technical Support Specialist Role Overview This is an exciting opportunity to work with a talented team in providing technical support. Key Responsibilities Analyze and resolve application issues in collaboration with team members. Identify defects, discrepancies, and trends through code debugging or log analysis. Effectively manage incidents and...