Identity Access Management Analyst

hace 6 días


Mexico City McDonald's Corporation A tiempo completo

Identity and Access Management (IAM) program encompasses the technical planning, design, implementation, maintenance, support, and continuous improvement of IAM services across the global enterprise. We are currently searching for an Operations Analyst to join our team. A go-getter with a background in user administration as it relates to IAM would be the correct fit for this role. Experience in security operations, audit, or data analytics would also be optimal.PRIMARY RESPONSIBILITIESProvide stellar IAM user and stakeholder supportProcess IAM operations ticket queue (requests and incidents)Process Jira project tickets as assignedActively monitor data integrations and data quality while correcting issues as they arise and escalating to next-tier support as neededInvestigate and remediate any action alertsConduct root cause, use case, and gap/trend analysis while collaborating with next-tier support as neededComplete and/or coordinate IAM systems maintenance for patching and upgradesConduct reporting and data clean-up activitiesPull and prepare audit artifactsBuild and maintain knowledge-based articlesRecommend product enhancements and bug fixesRecommend process improvementsContinuously seek out operations, products, and IAM customer experience improvementsCollaborate closely with fellow IAM team members as well as end-users and IAM stakeholders #J-18808-Ljbffr



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