Operations Associate

Operations Associate (Work From Home)Join to apply for the Operations Associate (Work From Home) role at Persona.Persona is the company top startups use to hire people from all around the world.Our vision is a future where each person can find the best role for them and companies can discover the world's best talent.Founded by two Stanford University graduates, Persona works with the world's fastest-growing technology startups.Our clients are funded by some of the world's top investors, like Founders Fund, Sequoia Capital, and Andreessen Horowitz.Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself.This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the world—building out their organizations and helping them reach the next level of success.We support everyone we hire with training, mentoring, and technology resources so they are enabled to do their best and are as happy as possible in their roles.We have a large international team dedicated to supporting and taking care of new Persona team members, and our goal is to provide excellent long-term career opportunities for everyone who joins the team.Who's building Persona?We are a global team of passionate problem solvers who love to build new things and make our customers happy.Our team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement.What we're looking forWe are looking for a highly organized, proactive, and self-directed Operations Associate to join our team.This is a hybrid role that combines company-wide operational coordination with executive and personal assistant support for the business owner.The ideal candidate is someone who thrives on creating clarity out of complexity—who can confidently manage moving parts across departments, build operational systems to keep things on track, and provide day-to-day support that saves leadership time rather than adding to their plate.If you're someone who anticipates needs, communicates clearly, and gets things done with minimal direction, this role offers a unique opportunity to be the operational backbone of a fast-moving business.Responsibilities—what you'll doOperations SupportTrack active jobs across Sales, Install, Purchasing, and Service departmentsBuild and maintain a centralized dashboard to organize job details, department updates, schedules, and prioritiesMonitor install timelines, technician travel, purchase orders, and inventory needsCoordinate with vendors for product status updates and delivery timelinesFollow up with customers regarding past-due payments and outstanding balancesTrack and summarize recurring service issues for leadership reviewTriage and respond to customer emails regarding service concerns or product questions, escalating when neededExecutive and Personal Assistant SupportManage the executive's inbox: flag urgent messages, draft responses, and ensure follow-throughOversee calendar scheduling, meeting coordination, and travel arrangementsHandle household and family logistics, including appointments, reminders, and errands coordinationProactively identify tasks that need attention and organize them by urgency, impact, and priorityKeep the executive focused by providing regular reminders of top priorities and unresolved issuesServe as a right hand during busy or high-pressure periods—triaging fires and preventing bottlenecksLight Bookkeeping and AdminTrack and reconcile bank accounts across multiple businesses and personal financesMonitor and organize sales tax documentation and filingsSupport general financial organization and categorization for accounting or tax prep purposesQualificationsProven experience in operations coordination, project management, or executive assistanceExcellent organizational skills—you're someone who loves building systems, templates, and dashboards to keep everything moving smoothlyHigh level of independence—you take initiative, make decisions confidently, and don't need hand-holdingTech-savvy and comfortable learning new tools (project management tools, Google Workspace, spreadsheets, etc.)Clear communicator, both written and verbal, with a service-minded approachDiscreet and trustworthy when handling confidential business and personal informationFamiliarity with light bookkeeping (e.G., bank reconciliation, tracking expenses, categorizing transactions)Experience juggling multiple priorities in a fast-paced, growing business environmentFully fluent in EnglishAbility to commit long-term and full-timeThis position is for serious, career-oriented candidatesNice to HaveExperience working with field service, construction, or product-based businessesFamiliarity with customer service platforms, inventory tracking tools, or light CRM systemsA knack for anticipating needs and seeing around corners—keeping leadership on track before they even askWhat we offerBest salaries in the industryPermanent ability to work from anywhere in the worldOpportunities for growth and advancementA fast-paced and collaborative environmentWarm and friendly company cultureFull benefitsBenefits at PersonaHealth insuranceUnlimited paid time off (paid sick and vacation leaves)Annual bonuses based on performanceMonthly tech allowanceOpportunity to be paid in your currency of choiceThis is a full-time and long-term role, dedicated exclusively to serving one of our clients.We are looking for individuals who are ready to fully commit their time and energy to one company and grow and develop along with that company.All roles at Persona are 100% work-from-anywhere (work from home or wherever it suits you best).If this is your first time working for a U.S. company, that's okay; we provide guidance andassistance getting set up as a remote professional.Once hired, we will carefully match you to a client company of ours that perfectly suits your career background, skills, and goals.Visit our website for more information: /.Get notified about new Operations Associate jobs in Latin America.Referrals increase your chances of interviewing at Persona by 2x.Seniority levelEntry levelEmployment typeFull-timeJob functionAdministrative, Business Development, and Customer ServiceIndustriesIT Services and IT Consulting#J-*****-Ljbffr