Servicenow Business Analyst

**Who we are**Looking for a challenging and inspiring work environment where you can make a difference?At Zurich millions of individuals and businesses place their trust in our products and services every day.Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence.Imagine if you could help people do this all over the world.You'd give them confidence and reassurance by protecting what they love most.It's a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.So be challenged.Be inspired.Help us make a difference.At Zurich we are an equal opportunity employer.We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.**_ _****ServiceNow Business Analyst**Zurich's ServiceNow team is recruiting a Business Analyst, who will be reporting to the Head of ServiceNow Business Analysis and Engagement.The successful person will be:- working closely with multiple stakeholders within Zurich Group and operating across the organization,- responding to any business demand engagement for the ServiceNow platform,- assisting with requirements gathering, requirements workshops, document analysis, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis etc. as required to produce specifications, and- responsible for the delivery of world class ServiceNow based solutions supported by a team of solution architects, programme directors, and developers etc.**Key aspects of the role are**:- Business Needs Identification:- Operates at a functional level in assessing and defining business need and areas for improvement.- Actively seeks out opportunities to enhance and improve in line with strategic goals, proposing potential solutions through research.- Assist in interpreting impact from supplier release notes and actively find opportunity to maximise benefit from new features where applicable.- Business Analysis Planning:- Selects the appropriate analysis approach to a piece of work depending on its complexity, level of risk, known assumptions, constraints, and dependencies.- Support measures to develop and improve implementation and adoption of the ServiceNow platform across the business.- Proficient in scoping and recommending appropriate approaches.- Capable of planning and managing their own activities to meet work and deadlines.- Stakeholder Analysis and Change:- Effectively identifies partners; builds and manages relationships according to individual stakeholder needs and levels of influence.- Contributes to communication plans and change management for project and stakeholders.- Requirements Analysis and Design Definition:- Responsible for requirements management plans including elicitation, approvals, processes, and scope impacts.- Supports the work with the business to identify functional and technical requirements, translating the requirements into design specifications reflecting Functional Design, User Interface Design and Business Process.- Ensures work is correctly gathered and maintained within the ServiceNow tool.- Lead the flow of requirements from the product backlog into sprint planning, providing a controlled, joined-up overall view of the business and functional requirements at a detailed level.- Communicate requirements so that development teams can work effectively and ensure areas of complexity are understood and investigated appropriately to review opportunities, blockers, problems, and issues that arise.- Support Project/Programme Manager in building Business Case, including cost / benefit analysis, risk assessment, project scope and development of a high level plan- Programme/Project Management: As and when required, the person may be asked to manage projects within the ServiceNow portfolio- Manage project/program deliveries to time, budget, and quality, directly and/or indirectly through oversight of team members and their workload- Manage and oversee program/project risks, issues, dependencies, and assumptions- Provide status reports on programs/projects and ensure all relevant governance processes are set up and maintained- Ensure the program/project delivery team complies with Zurich standards and frameworks**Experience and Qualifications**:- 3+ years' experience of using business analysis tools/techniques to design and deliver complex technology change for large global organisations- Strong engagement, communication, and facilitation skills, including presentation and influencing skills- Experience of working with third party suppliers/vendors- Working knowledge of ITIL, Agile and DevOps methodologies- Working knowledge of the ServiceNow platform, from a user perspective is a requirement- Strong leadership qualities and a