Technical Operations Associate

Job Description The Desktop support member should have strongtechnical knowledge and hands–on experienceon below technologies: Microsoft Client OS (Win10,11) Active Directory & it's services, DHCP, DNS Print and File share services Hardware Break-fix Patch Management Detailed Job Description Possess 3+ years of relevant IT experience. Experience with Microsoft desktop operating system and Windows application deployment, configuration and management Windows Client Administration Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure. Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance Identify, log and resolve technical problems with software applications or network systems Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment. Where required, administer and resolve issues with associated end-user workstation network software products. Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems. Ensure that work is carried out within agreed service levels and in accordance with department guidelines Maintain client databases with up-to-date solutions and clear record of activities Explain and document technical issues in a clear way to clients Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc. Develop in- depth technical knowledge and domain expertise within End User Computing technologies Proactive and passionate of the EUC world, with strong interpersonal skills and excellent time management skills Strong capabilities in Windows 11 support, migration & Deployment. If necessary, liaise with third-party support and PC equipment vendors. Perform related duties consistent with the scope and intent of the position. Hands on Experience End to End Desktop/Laptop life cycle management. Experience and desire to work in a Global delivery environment Communication and Analytical skills Desirable (not mandatory): Relevant technical & process certifications: ITIL V3 EEO/About Us About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Work Location Mexico City Country Mexico State / Region / Province Mexico Company Infosys Mexico Interest Group Infy Mexico Domain Automotive, Energy Skillset Domain|Embedded systems|Embedded Hardware, Technology|Architecture|Architecture - ITIL, Technology|EUC|Patching and Distribution Role Designation 1733AASTOR Technical Operations Associate #J-18808-Ljbffr