Technical Operations Associate

Join to apply for the Technical Operations Associate role at Stripe. About Stripe: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About The Team: As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. What you’ll do As an analyst on the Payments Health Operations team you will monitor and maintain payments performance for Stripe’s largest users. This includes triaging, investigating, and responding to detected regressions in authentication and cost rates, providing in-depth analysis of performance degradations, answering queries from our product support and technical account management teams, and engaging with users and other teams at Stripe to help ensure our users maximize acceptance rates and minimize costs and fraud. You will work at the core of Stripe's platform, ensuring the reliability of our payments stack and the health of the broader ecosystem. Technical Operations roles in Payments are a dynamic and key component of Stripe's success. Focused on financial partner integrations and funds flow expansion, we sit at the intersection of product/platform engineers and financial partners, connecting them to ensure that everyone thrives and nothing is lost in translation. Responsibilities Monitor authorization rates and performance for large users, responding to alerts of degradation, triaging and investigating causes, and communicating findings to the account team, banking partners, and card networks. Analyze cost checkers to ensure accuracy of cost models. Respond to performance inquiries from technical account managers, product support teams, and other internal Stripe teams. Interface with Stripe’s financial partners across the world to communicate operational breakages and help drive resolutions. Provide fast, accurate responses to complex support inquiries from partners. Partner with internal and external teams to validate the accuracy of Stripe’s financial data. Introduce data and process efficiencies to meet the scale and speed of Stripe. Identify and automate inefficient operational processes to reduce manual workloads. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum Requirements Have at least 1 year experience in a technical role, with experience in writing SQL queries to query relational databases. Experience navigating the nuanced complexity of financial systems and solving large-scale technical challenges. Strong analytical skills to investigate, prioritize, and identify root causes of issues. Experience managing communications and workflows with technical and non-technical teams across internal and external stakeholders. Ability to operate independently and thrive in a fast-paced environment to deliver results, with the ability to establish priorities and meet time-sensitive deadlines. Experience identifying and triaging technical issues. Demonstrated track record of process improvement and proactive problem solving. Excellent written and verbal communication skills in English and Spanish. Preferred Qualifications Payments expertise (working with financial partners, optimizing processing errors, managing payment costs). Experience operating in a high growth technology company. Python or Scala knowledge. In-office expectations Office-assigned Stripe employees are typically expected to spend at least 50% of the time in their local office or with users. This may vary by role, team, and location. For example, Stripe sites in Bucharest have an 80% in-office expectation, while Stripe Delivery Center roles in Mexico City and Bengaluru may be 100% in the office. Some teams may have higher in-office attendance requirements; the hiring manager will discuss this with you. Pay and benefits Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally. We’re unlocking community knowledge in a new way. Referrals increase your chances of interviewing at Stripe by 2x. Mexico City Metropolitan Area — 2 to 3 weeks ago postings and activity listed here are provided for context and may not reflect current openings. #J-18808-Ljbffr