Project Manager, Fraud Operations

Join to apply for the Project Manager, Fraud Operations role at StripeAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.About The TeamThe mission of Fraud Operations is to act as guardians of the global financial ecosystem by proactively reducing fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. Fraud Ops is responsible for developing and maintaining scalable processes related to fraud analysis, card testing, account takeover, and financial partner investigation requests. We strive to improve manual fraud decisioning and enhance support experiences for users impacted by fraud decisions, all while enabling healthy growth for the business.What you’ll doAs a Project Manager - Fraud Operations, you will play a critical role in safeguarding our financial ecosystem by investigating high-risk accounts and identifying various forms of fraud. You will conduct deep-dive analyses of merchant accounts, lead cross-functional projects, and collaborate with stakeholders to enhance our fraud detection and prevention strategies at scale. Your expertise in fraud patterns and typologies will be essential in developing and enhancing investigative processes and programs.ResponsibilitiesAnalyze high risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectorsLead root cause analyses to identify gaps in current systems, policies and strategies, and determine enhancements and process improvements to address emerging fraud risks through collaboration with key stakeholdersDrive cross-functional projects aimed at refining operational processes and tools, enhancing the detection and management of fraudulent accounts across our global analyst networkInvestigate, mitigate, and remediate urgent fraud incidents, such as card testing and account takeover, and manage user responses to high-urgency distributed fraud attacksCommunicate regular updates during team and organization-wide business reviews, summarize outcomes of complex investigations for executives, and deliver clear case determinations to users and partner financial institutionsTravel to vendor locations to conduct analyst training sessions and knowledge-sharing initiatives, while identifying challenges and enhancing analyst performance to improve overall outcomesWho you areWe're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.Minimum Requirements3+ years of experience conducting complex investigations1+ years of experience leading risk-related projects and initiatives, collaborating effectively with cross-functional stakeholdersDemonstrated ability to leverage data to propose solutions for both tactical and strategic challengesProactive approach to challenging the status quo, with a willingness to question existing processes and advocate for improvements.User-centric perspective when addressing challenges, balanced with a pragmatic and solutions-oriented mindsetExcellent written and verbal communication skills in both English and SpanishAbility to travel to vendor locations for up to 10% of the yearPreferred QualificationsExperience in payments, e-commerce, social media, or fintech, mitigating digital/card-not-present fraudExperience investigating and mitigating card testing and account takeover attacksExperience designing fraud/risk workflows, analyst tooling, and processes/procedural workflowsStrong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizationsIn-office expectationsOffice-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users.Stripe is an equal opportunity employer and actively encourages applications from people of all backgrounds. We value diversity and promote equal opportunities for all, regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. #J-18808-Ljbffr