Enterprise Customer Success Manager
hace 3 días
Overview Join to apply for the Enterprise Customer Success Manager role at Canonical. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives across public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers and industry leaders. Canonical is founder‑led, profitable, and growing, with + colleagues in 75+ countries and many roles that are not office‑based. Teams meet two to four times yearly in person to align on strategy and execution. We are hiring an Enterprise Customer Success Manager. Responsibilities Onboard new customers and introduce them to Canonical products and support processes (e.g., Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications). Elaborate and coordinate complex projects with developers, IT managers and decision makers from various industries. Collaborate with Sales, Field Engineering and Support to develop and deliver engagement plans that meet customer objectives. Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales. Lead a disciplined, weekly customer and business review process with cross‑functional teams, identify blockers, and drive resolution with product and engineering teams. Advocate for customers internally and influence Canonical product roadmaps, websites, documentation, processes and people to improve satisfaction and retention. Support customers through reactive ticket requests and create campaigns targeting multiple customers through digital touchpoints and activities. Qualifications Minimum 5 years of IT‑related experience with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT. Excellent presentation skills with the ability to discuss complex software. Experience building and improving internal processes while delivering customer‑related projects on time. Strong collaboration skills and ability to work with all departments and levels internally and externally. Knowledge of agile methodologies. Proficiency in Spanish and Portuguese (written and spoken) alongside English is a plus. Experience with Salesforce, Jira and CRMs is a plus. What We Offer Compensation based on location, experience, and performance, with annual reviews and additional benefits. Performance‑driven annual bonus or commission. Programs that reflect local needs and aim for global fairness. Distributed work environment with twice‑yearly in‑person team sprints. Annual learning and development budget. Annual compensation review. Recognition rewards. Annual holiday leave. Maternity and paternity leave. Wellness and support programs. Opportunities to travel to new locations to meet colleagues. About Canonical Canonical is a pioneering tech firm at the forefront of open source. We publish Ubuntu and drive the global move to open source. We recruit globally and maintain high standards. Most colleagues work remotely. Equal Opportunity Employer Canonical is an equal opportunity employer. We are committed to a workplace free from discrimination. Diversity of experience, perspectives, and background is valued and all applications will be considered fairly. #J-18808-Ljbffr
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Enterprise Customer Success Manager
hace 4 semanas
Xico, México Canonical A tiempo completoOverviewJoin to apply for the Enterprise Customer Success Manager role at Canonical.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our platform, Ubuntu, is widely used in enterprise initiatives across public cloud, data science, AI, engineering innovation, and IoT.Our customers...
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Xico, México Canonical A tiempo completoA leading open-source software company is seeking an Enterprise Customer Success Manager in Mexico. This role involves onboarding customers to the company's products, managing customer portfolios, and collaborating with cross-functional teams to deliver engagement plans. Candidates must have at least 5 years of IT experience, proficiency in Linux OS, and...
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