Apps Support Tier 2
hace 2 semanas
**RH: Omar Gonzalez****Position**:Apps Support Tier 2**Location**:Aguascalientes**Industry - Sector**:Banking**What you'll do?**- Experience in technologies such as Microsoft.NET core,.Net Framework, RESTful API, SQL Server, Oracle.- Prior experience on Service NOW, APM Tools - Dynatrace or equivalent.- Prior experience in Batch monitoring.**What you'll bring**:- Prioritize Alerts based on severity and type.- Experience debugging complex problems/Issues.Perform Root Cause Analysis by analyzing the issue and the code to determine impact.Prepare RCA Documentation.- Systematic and timely communication to stakeholders across various channels based on severity of the issue.Weekend Maintenance support.**Soft skills**:Work Underpressure, Quality at work, Results Oriented**What can YOU expect in a career with Capgemini?**- Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini's clients.- You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.- You will contribute to client satisfaction by providing timely and responsive value-added services and work products.- Capgemini offers a competitive compensation and benefits package.- Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes.A deeply multicultural organization.- Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.**You will love this job because**- Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.- Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.
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Technical Support
hace 2 semanas
Xico, México Legion A tiempo completo**Technical Support (Tier 2)**:**Remote, Mexico**:**JOB OVERVIEW**As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers.You will diagnose and troubleshoot software issues and assist customer administrators & usersthrough end-to-end resolution.**RESPONSIBILITIES AND DUTIES**- Troubleshoot complex issues and...
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Tier 2 Support Supervisor — Escalations
hace 2 semanas
Xico, México Opentable A tiempo completoA leading technology company in Veracruz, Mexico is seeking a Tier 2 Customer Support Supervisor to lead a specialized team in handling escalated customer cases.Responsibilities include team development, managing technical issues, and collaborating with cross-functional teams.The ideal candidate will have supervisory experience, strong analytical skills, and...
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Tier 2 Support Supervisor — Escalations
hace 3 semanas
Xico, México Opentable A tiempo completoA leading technology company in Veracruz, Mexico is seeking a Tier 2 Customer Support Supervisor to lead a specialized team in handling escalated customer cases. Responsibilities include team development, managing technical issues, and collaborating with cross-functional teams. The ideal candidate will have supervisory experience, strong analytical skills,...
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Tier 2 Support Supervisor — Escalations
hace 3 semanas
Xico, México Opentable A tiempo completoA leading technology company in Veracruz, Mexico is seeking a Tier 2 Customer Support Supervisor to lead a specialized team in handling escalated customer cases. Responsibilities include team development, managing technical issues, and collaborating with cross-functional teams. The ideal candidate will have supervisory experience, strong analytical skills,...
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Senior It Support Engineer — Remote
hace 2 semanas
Xico, México Bold Business Group A tiempo completoA global business process outsourcing firm seeks a Senior IT Support Specialist (Tier 2) to manage secure access and enterprise communication platforms.This fully remote role offers flexible hours and focuses on troubleshooting complex IT environments while optimizing performance across diverse user bases.Ideal candidates will have a strong background in...
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Remote Tier 2 Support Analyst – Life Insurance Tech
hace 2 semanas
Xico, México Capgemini A tiempo completoA leading global consulting firm is seeking a Tier 2 Support Analyst to maintain the stability of a digital life insurance ecosystem.This role requires 1-3 years of relevant experience and involves incident management, service coordination, and collaboration with various teams.Ideal candidates should have a bachelor's degree in IT, strong troubleshooting...
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Tier Ii Technical Support Team Lead
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Xico, México Owner.Com A tiempo completoJoin to apply for the Tier II Technical Support Team Lead role at Owner.Com1 day ago Be among the first 25 applicantsWe're looking for a strategic, technically strong, and people-focused Tier II Support Team Lead to help scale and elevate our growing Tier II team.If you love solving complex problems, developing others, improving systems, and driving...
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Noc Tier 2 Engineer
hace 2 semanas
Xico, México Flo Networks A tiempo completoFlo Networks is a leading provider of telecommunications services between the United States and Mexico.We provide voice and data services to Fortune **** companies, telecommunications and cable companies through a fiber optic network that stretches 35,000 km between both countries.We are looking for a **NOC Tier 2 Engineer** to provide support, monitoring...
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Apps Support Intmd Analyst
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Xico, México Citi A tiempo completoThe Apps Support Intmd Analyst is a developing professional role.Deals with most problems independently and has some latitude to solve complex problems.Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.Good understanding of how the team and area integrate with others in accomplishing the objectives of...
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Aiops Tier-1 Support Engineer – Customer Success
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Xico, México Viavi Solutions A tiempo completoA global technology solutions provider in Mexico City is seeking a Tier 1 Support Engineer to enhance customer experience through effective technical support.Responsibilities include managing support requests and resolving customer issues while documenting processes.Candidates should have 5+ years in IT/telecom support and a technical degree, with fluency in...