Technical Customer Success Specialist
hace 3 semanas
Company DescriptionJobs for Humanity is dedicated to building an inclusive and just employment ecosystem.Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals.If you identify with any of the following communities do not hesitate to register.Company Name: Nielsen**Job Description**:- Our Global Nielsen Media Client Service & Sales team works collaboratively to delivers actionable recommendations that help clients win in the marketplace.Focused on market impact and business growth, we're at the forefront of customer experience as we navigate the complex needs of our industry.We are presently looking for a**Technical Customer Success Specialist** to oversee the implementation of solutions to our customers, as well as provide day-to-day technical account management for key customers.These activities require working with internal cross-functional technical and product groups and external customer business and engineering teams to drive successful delivery of customer engagements.- In this role you will:- Be the primary technical post-sales contact for key customers- Be the interface with the product delivery teams of our customers- Own delivery of solutions to customers- Be Involved in the full customer lifecycle with a goal to make customers successful and increase revenue and retention- Triage and manage the status of all assigned customer issues- Be the interface with other product, engineering and content teams necessary to solve complex customer issues- What we're looking for:- B.S. in Business, Information Systems, Computer Science, related field or equivalent work experience.- Three years or more of technical account management experience or the equivalent- Proficiency on working with structured data (including XML), Web-based APIs.- Demonstrated ability in risk management and problem anticipation- Availability for occasional travel to client sites, conventions, training locations, etc.- Advanced English and Spanish- Do you want to move the industry forward with Nielsen?Our people are the driving force.Your thoughts, ideas and expertise can propel us forward.Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action.Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds.You'll enjoy working with smart, fun, curious colleagues, who are passionate about their work.Come be part of a team that motivates you to do your best work_LI-MG3
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