Bilingual Customer Care Specialist

hace 4 semanas

Tlaquepaque, México Nielsen A tiempo completo

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results.Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed.Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution.When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together.We champion you, because when you succeed, we do too.We enable your best to power our future.As a Bilingual Customer Care Specialist at Nielsen, you'll play a vital role in shaping the future of media measurement.You'll be the face of Nielsen, interacting with and supporting our valued panel families.This role will require a combination of in office and remote work.The majority of the time, you will be required to work in Office.**Responsibilities**:- Cultivate and maintain strong relationships with Nielsen panel families.- Conduct engaging phone interviews to verify eligibility and ensure seamless onboarding.- Guide households on proper equipment installation and maintenance, troubleshooting technical issues remotely.- Collect accurate device information and ensure data collection integrity.- Exceed performance goals related to sample quality and customer satisfaction.**What You'll Bring**:- Fluency in both English and Spanish (written and verbal) required.- Excellent communication, negotiation, and customer service skills.- Prior sales experience is a significant plus.- Strong proficiency in computer skills (iOS, Windows, Google Applications), software systems, and basic networking concepts (WiFi).- Exceptional organizational and time management abilities with a proven ability to prioritize tasks.- High school diploma or equivalent work experience.**What We Offer**:- Competitive Base Salary- 9% in grocery vouchers- Financial support for internet connectivity expenses for teleworking- 13% savings fund- Major Medical Expenses coverage (spouse and children under 25 years)- Life insurance- 50% vacation bonus- 30-day Christmas bonus (Aguinaldo)- Flexible hours (hybrid role): Choose the schedule that best suits your lifeWe offer shift options to meet diverse needs, all while working from our modern office and from home.

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