Business Analyst

hace 4 semanas

San Pedro Garza García, México Johnson Controls A tiempo completo

**Core Responsibilities**:**Assist in process improvements**- Help identify opportunities for streamlining workflows, automating tasks, and improving documentation.**Maintain process documentation**- Document current Service Desk processes, workflows, performance metrics, SOPs, user guides, etc.Maintain governance documentation for vendor onboarding, offboarding, and performance tracking**Monitor SLA adherence** - Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs).Ensure vendor processes are integrated in ITSM workflows**Create ITSM reports and dashboards** - Develop and maintain reports within ServiceNow Performance Analytics (or other reporting tools) to track key ITSM metrics, providing insights to leadership.**Collaborate with IT and business teams** - Collaborate with Service Desk teams, ITSM tool administrators, and stakeholders to gather requirements and implement process enhancements.Escalate and manage vendor-related service issues through formal ITSM processes**Support ITSM training efforts** - Assist in creating training materials and guiding users on ITSM processes and ServiceNow functionality.**Analyze ITSM data trends** - Identify recurring issues through data analysis and collaborate with teams to enhance long-term service efficiency.**Qualifications**:- Bachelor's degree in Information Technology, Business Administration, or related field.- 1+ years of experience working with ITSM processes (Incident, Problem, Change, Major Incident) or SD environments.- 1+ years of hands-on experience with ServiceNow ITSM module (ServiceNow Reporting experience is a plus).- Knowledge of Performance Analytics and/or Power BI (preferred but not required).- Basic understanding of ITIL frameworks (certification is a plus).- Familiarity with ServiceNow Knowledge Management module (preferred).- Strong analytical and problem-solving skills.- Excellent communication skills with both technical and non-technical audiences.- Ability to prioritize tasks and meet deadlines in a fast-paced environment.- Detail-oriented and eager to learn ITSM best practices.

  • Business Analyst Jr

    hace 2 semanas

    San Pedro Garza García, México GWCgroup A tiempo completo

    Bond es una empresa que busca conectar oportunidades con talento joven. Estamos buscando a un **Business Analyst Jr **para una de nuestras empresas aliadas, **GWCgroup.****DESCRIPCIÓN DE LA EMPRESA**Nos especializamos en ayudarte a lograr una mayor eficiencia, productividad y rentabilidad mediante la optimización de tu sistema ERP...

  • Business Intelligence Analyst

    hace 3 semanas

    San Pedro Garza García, México Johnson Controls A tiempo completo

    **What you will do**The Business Intelligence Analyst will lead the development and support of analytic tools and reports for risk mitigation within the Sustainable Infrastructure (SI) Services Operating Platform.**How you will do it**- Collaborate with stakeholders to understand business requirements.- Develop and maintain Microsoft BI tools, dashboards and...

  • Business Intelligence Analyst

    hace 3 semanas

    San Pedro Garza García, México Johnson Controls A tiempo completo

    **Job Description**:**What you will do**The Business Intelligence Analyst will lead the development and support of analytic tools and reports for risk mitigation within the Sustainable Infrastructure (SI) Services Operating Platform.**How you will do it**- Collaborate with stakeholders to understand business requirements- Develop and maintain Microsoft BI...

  • Business Analyst

    hace 3 semanas

    San Pedro Garza García, México Movit SG A tiempo completo

    **¡Únete a MovIT!**Nuestro Expertise: Implementaciones SAP GROW, Proyectos Llave en Mano, Fábrica de Software y Staffing TI.**Business Analyst****¿Qué buscamos?**- Documentación de requerimientos (BRD, historias de usuario, casos de uso).- Modelado de procesos (BPMN, UML, diagramas de flujo).- Gestión de stakeholders y facilitación de reuniones.-...

  • Business Support Analyst

    hace 2 semanas

    San Pedro Garza García, N. L., México Grupo Innovasport A tiempo completo

    **BUSINESS SUPPORT ANALYST** **Objetivo del puesto**: Aseguramiento, monitoreo y supervisión de los procesos operativos de la compañia, incluyendo aplicativos y plataformas tecnológicas. **Responsabilidades del puesto**: - Documentación de los procesos y subprocesos de los siguientes tracks de negocio - Supply & Allocation, Stock Management (CEDIS &...

  • IT Business Analyst

    hace 1 semana

    San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    Who We AreBusiness Analyst, BSNA Service – Job DescriptionJohnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 105,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work...

  • Jr. Procurement Business Intelligence Analyst

    hace 3 semanas

    San Pedro Garza García, México Johnson Controls A tiempo completo

    **What will you do?**The Business Intelligence Analyst Jr collects and coordinates business requirements for analytical reporting. Monitors the performance of reports and dashboards, completes data validations, resolves data integrity issues and develops/enhances processes with simplification or automation. Provides BI system user support through training...

  • Business Intelligence Analyst Jr

    hace 4 semanas

    San Pedro Garza García, México Johnson Controls A tiempo completo

    **What will you do?**The Business Intelligence Analyst Jr collects and coordinates business requirements for analytical reporting.Monitors the performance of reports and dashboards, completes data validations, resolves data integrity issues and develop/enhance processes with simplification or automation.Provides BI system user support through training and...

  • Business Intelligence Analyst Iii

    hace 4 semanas

    San Pedro Garza García, México Johnson Controls A tiempo completo

    **What you will do**:As a Business Intelligence Analyst within the Johnson Controls Global Products Planning organization, you will dive deep into large, fragmented, and sophisticated data sets that span our entire supply chain. This position will require a creative problem solver who isn’t afraid to get down into the details and build out digital...

  • Senior Business Analyst, Fp&a

    hace 4 semanas

    San Pedro Garza García, México Steelcase A tiempo completo

    Are you a finance professional who thrives on turning data into strategic insights? Do you enjoy solving complex problems, driving efficiency, and influencing business decisions? If so, this role might be a great fit for you!Steelcase is hiring a **Senior Business Analyst** to join our **Americas Financial Planning & Analysis (FP&A) team**. In this role, you...