Technical Support Engineer
hace 3 semanas
Are you a problem solver?Do you like fast-paced technical environments that allow you to work with customers, field representatives, and engineers?If so, a position as a Technical Support Engineer at Teradata is a great fit for you.What We DoTeradata Technical Support Engineers work with our Fortune-500 Clients to solve technical problems they encounter with our Cloud Analytics and Database tools.Along with incident management and initial problem-solving capabilities for the world's leading analytics platform and database, you will provide the technical/functional knowledge necessary to resolve customer problems.Our team is a 24x7 high-volume global support center.Along with incident management, we provide technical/functional knowledge necessary to resolve customer's problems, both internal and external.What You'll DoThe Technical Support Engineer works in a fast-paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer.As a Technical Support Engineer, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer.You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools.You are required to have both strong technical and interpersonal skills.The work environment requires 24x7 coverage.This position will also be providing support to customers in Brazil in the local language (Portuguese).Provide Initial problem triage and clarify problem definitionSearch knowledge bases for known solutions to known problemsIdentification and management of duplicate incidentsExtract logs, dumps, error files from customer systemsPrepare and transmit source upgrade filesProvide remote support to on-site resourcesIsolates standard problemsLog problem resolution and support knowledge creationCoordinates activities associated with product/service resolution issuesCoordinate with customers and end-users to implement solutions.Track, monitor, and maintain incident progressManage the coordination of problem records and associated activities to drive problem resolutionDrive service quality and process improvement through continuous business process analysisSkills and Experience You'll Need to Be SuccessfulCurrent USA B1/B2 Visa Required (or ability to obtain as a condition of employment)Fluent in English, Portuguese, & Spanish (Effective oral and written communications skills required)BA/BS in Computer Science or equivalent experience1-2 years of Technical Support related experienceBasic Database and Operating System knowledgeExperience in a Help Desk/Customer Service positionWork schedule flexibility required (Work set schedules including weekends and holidays)Ideally, you will also have the followingKnowledge of Support Center procedures and troubleshooting protocolsKnowledge of Lean Problem SolvingKnowledge of UNIX, Linux, Windows, and other current operating systemsKnowledge of Teradata support tools including the installation of remote tools
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Technical Support Engineer
hace 3 días
Tijuana, México Teradata A tiempo completoWhat You'll DoAre you a problem solver? Do you like fast-paced technical environments that allow you to work with customers, field representatives, and engineers? If so, a position as a Technical Support Engineer at Teradata Tijuana is a great fit for you.Teradata Technical Support Engineers work with our Fortune-500 Clients to solve technical problems they...
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Technical Support Engineer
hace 4 días
Tijuana, México Teradata A tiempo completoWhat You'll Do Are you a problem solver? Do you like fast-paced technical environments that allow you to work with customers, field representatives, and engineers? If so, a position as a Technical Support Engineer at Teradata Tijuana is a great fit for you. Teradata Technical Support Engineers work with our Fortune-500 Clients to solve technical problems...
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Technical Support Engineer I
hace 4 días
Tijuana, Baja California, México Outset Medical, Inc. A tiempo completoPosition Overview:This position will serve as the primary point of contact for existing Outset customers and our field, including clinical users, hospital-based users, home users and caregivers, and Outset field-based personnel. The Technical Support Engineer (TSE) role is responsible for ensuring that these various groups feel valued by Outset by...
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Technical Support Engineer I
hace 2 semanas
Tijuana, Baja California, México Outset Medical A tiempo completoCompany OverviewJoin us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that...
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Tijuana, México Palo Alto Networks A tiempo completo**Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
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Technical Support Engineer
hace 3 semanas
Tijuana, México Poly A tiempo completoRequisition ID: 61667- Location: Tijuana, Baja California, Mexico- Function: Services & Customer CareWork is no longer a place. It’s what you do. And how you do it. More fluid, more flexible, powered by your imagination and by some amazing technology!That’s where we come in. We are Poly. We outfit you with beautifully designed and engineered audio and...
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Technical Support Specialist- Mandarin Support
hace 3 días
Tijuana, México Teradata A tiempo completoWhat You’ll DoThe Technical Support Professional- Mandarin Support works in a fast-paced, demanding technical customer support centre environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata’s Base Support team, you will perform troubleshooting...
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Technical Support Specialist- Mandarin Support
hace 4 días
Tijuana, México Teradata A tiempo completoWhat You’ll Do The Technical Support Professional - Mandarin Support works in a fast-paced, demanding technical customer support centre environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata’s Base Support team, you will perform troubleshooting...
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Technical Support Specialist
hace 3 semanas
Tijuana, México Teradata A tiempo completoOur CompanyAt Teradata, we believe that people thrive when empowered with better information.That's why we built the most complete cloud analytics and data platform for AI.By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers' customers—to make better, more confident decisions.The world's...
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Technical Support Agent
hace 3 semanas
Tijuana, México Mediméxico, S. de R.L. de C.V A tiempo completoDescripción y detalle de las actividades**Customer Service - Remote Technical Support****Location**: Fully remote**Schedule**:Pacific Time, 12 PM to 10 PM** (some weekends required with prior notice)**Are you looking for a rewarding customer service role with international impact?****Join our team and provide exceptional operational and technical support to...
