Junior Crm Consultant

Junior CRM Consultant page is loaded## Junior CRM Consultantlocations: Mexico City, Mexicotime type: Full timeposted on: Posted Todayjob requisition id: JR-*******# **We offer:****Your responsibilities:*** Provide second-level support for Salesforce support items, focusing on areas such as automation, validation, integration (including SAP and other systems), and configuration topics.* Troubleshoot and resolve a variety of user issues with guidance from senior specialists, ensuring a high-quality Salesforce experience for internal customers.* Collaborate with business and IT colleagues, architects, and team members across our global organization to help deliver sustainable Salesforce solutions.* Assist with root cause analysis and help identify process optimizations or technical improvements for recurring issues.* Contribute to the documentation of processes and the maintenance of data models within the Salesforce landscape.* Proactively develop your knowledge by staying informed about new Salesforce features and best practices and participating in training and mentoring opportunities.# **Tasks and Qualifications:****What You Will Do In This Role:*** Provide second-level support for Salesforce support items, focusing on areas such as automation, validation, integration (including SAP and other systems), and configuration topics.* Troubleshoot and resolve a variety of user issues with guidance from senior specialists, ensuring a high-quality Salesforce experience for internal customers.* Collaborate with business and IT colleagues, architects, and team members across our global organization to help deliver sustainable Salesforce solutions.* Assist with root cause analysis and help identify process optimizations or technical improvements for recurring issues.* Contribute to the documentation of processes and the maintenance of data models within the Salesforce landscape.* Proactively develop your knowledge by staying informed about new Salesforce features and best practices and participating in training and mentoring opportunities.**What We Are Looking For:*** Salesforce Administrator certification required (or firm commitment to obtain it in the first 6 months); additional certifications (such as Platform Developer) are a strong plus.* Initial experience supporting or configuring Salesforce (automation, validation, configuration, or integrations preferred); some exposure to Salesforce development (APEX, Lightning Components) is a plus but not mandatory.* Willingness and motivation to learn from senior colleagues and develop technical and professional skills.* Excellent analytical and problem-solving abilities with a strong service orientation.* Good communication skills and a collaborative spirit; fluency in English (spoken and written).* Familiarity with IT Service Management (ITIL) and agile project methods (Scrum) is a plus.If you want to be part of keeping the world moving, the KION Group is the right place. Across more than 100 countries worldwide, our solutions improve the flow of material and information within factories, warehouses, and distribution centers. KION ´s success is based on ourmore than 42,000 committed international employees. With our international brands Linde Material Handling, STILL and Baoli and the regional brands Fenwick, and OM, the KION Group represents the highest possible level of technology and service expertise in the area of forklifts and warehouse technology. Dematic with its automated material handling solutions improve the intralogistics processes in warehouses, production and distribution. We offer interesting jobs and exciting international career opportunities, both in our regional and global operating units and in our overarching group functions within an innovative, forward-looking and fast-growing sector. Our culture is driven by our corporate values: Integrity, Collaboration, Courage and Excellence.#J-*****-Ljbffr