Customer Service Representative

**About Us**We are a global climate technologies company engineered for sustainability.We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies.We protect temperature-sensitive goods throughout the cold chain.And we bring comfort to people globally.Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility.We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.We are looking for your talent, join our team and start your journey today**Customer Service Representative**:**Responsabilities**:- Process daily customer quotes and firm orders thru the sistem JDE.- Create SX, SF, SO and SN orders and transactions.- Follow up with the Project, warehouse, finance and purchasing teams.Set up new customers and file all documents.- Set up new items in TeamCenter.- Filing Customer Profiles for new orders, quotations and shipments based in the Record Retention.- Index documents for KPIs.- Support invoicing and meet customer ´s requirements.- Issue credits to Customers for price differences, claims, returns or discounts.- Acknowledge orders and shipping.- Support assistance to cover load during CSR transitions, training, vacations, disease and peak season.- Other support Management and other CSRs.Collect and create KPIs dashboard.- Create reports, track material transaction for consignation to maintain healthy inventories.- Weekly meeting with Project teams.- Warranty follow up.- Deal and cordinate shipments with our service providers.- Perform regular inventory check ups to avoid discrepancies between Copeland and Service provider.- Daily analysis and classification for OTD reasons.- Actively participation in the Domestic Weekly meeting.- Can provide resolutions on basic customer issues with mínimal escalation to supervisor.**Requirements**:- English.- Bachelor's Degree.- 1 - 3 years of experience.**Our Commitment to Our People**Across the globe, we are united by a singular Purpose: Sustainability is no small ambition.That's why everything we do is geared toward a sustainable future—for our generation and all those to come.Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.Our employees are our greatest strength.We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place.We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future.Learn more about us and how you can join our team**Our Commitment to Diversity, Equity & Inclusion**At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success.We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise.Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.**Equal Opportunity Employer**Copeland is an Equal Opportunity/Affirmative Action employer.All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability.We are committed to providing a workplace free of any discrimination or harassment.**No calls or agency requests please.