International Travel Support Specialist
hace 3 semanas
We are seeking a highly skilled professional to fill the role of International Travel Support Specialist in our team.This position requires a unique blend of technical expertise and excellent interpersonal skills.The ideal candidate will be responsible for handling inbound calls and emails from customers worldwide, providing support with international travel, medical assistance, and claims-related issues.- Deliver exceptional customer service by answering queries, resolving complaints, and escalating complex cases as necessary.- Collaborate with internal teams to ensure seamless case management and resolution.- Manage non-medical travel-related issues, including document replacement and repatriation, while maintaining a high level of accuracy and efficiency.- Coordinate concierge services and book arrangements for clients based on their benefits packages.- Handle medical-related situations that arise during travel, ensuring timely and effective resolutions.- Support case management and escalate unresolved issues to senior staff when required.- Provide language support for international travelers, with fluency in a second language being an asset.- Be available for flexible working hours, including overnight or weekend duties during weather-related events if needed.The successful International Travel Support Specialist will possess:- An associate degree in a related field, such as business administration or hospitality management, or an equivalent combination of education and experience.- Experience in a high-volume customer service environment, preferably with international travel or insurance companies.- A strong work ethic, self-motivation, and the ability to excel in a fast-paced environment.- Excellent conflict-resolution skills and the ability to remain calm, compassionate, and effective under pressure.- Knowledge of world geography, international travel experience, and fluency in English language.- Strong typing skills (35+ WPM) and comfort with technology, including Microsoft Word, Excel, Outlook, and Teams.We offer a competitive salary package, including:- Base monthly salary: $15,048 MXN (before taxes)- Food coupons: $1,400 MXN per month- Monthly productivity bonus: $2,342 MXN- Annual Bonus: $28,107 MXN- Law benefits- Medical Insurance- Major Medical Expenses Insurance
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Remote Trip Support Specialist
hace 3 semanas
Xico, México Destinytravel A tiempo completoA travel support company is seeking a Trip Support Specialist to assist travelers from planning through their journeys.This role focuses on providing exceptional communication and service to ensure a stress-free experience.Responsibilities include replying to client inquiries, managing itinerary adjustments, and delivering destination information.Ideal...
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Leisure Travel Planner
hace 4 semanas
Xico, México Kim Luxe Travel A tiempo completoWe are looking for a Leisure Travel Planner to assist clients with planning relaxing and enjoyable vacations from home. This role is ideal for someone who enjoys organizing details communicating with people and helping travelers have smooth and well-planned getaways. Key Responsibilities Talk with clients to understand their travel style and interests Assist...
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Leisure Travel Planner
hace 4 semanas
Xico, México Kim Luxe Travel A tiempo completoWe are looking for a Leisure Travel Planner to assist clients with planning relaxing and enjoyable vacations from home. This role is ideal for someone who enjoys organizing details communicating with people and helping travelers have smooth and well-planned getaways. Key Responsibilities Talk with clients to understand their travel style and interests Assist...
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Technical Product Specialist, LatAm | Hybrid
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Xico, México International Women In Mining A tiempo completoA global productivity partner in mining is looking for a Technical Product Specialist in Mexico City. The specialist will provide technical support, develop training programs, and manage warranty claims. Candidates should possess a degree in engineering and have over 5 years' experience in technical support related to mining or construction. Proficiency in...
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Bilingual Travel Guide
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Xico, México Travel + Leisure Co A tiempo completo**We Put the World on Vacation**Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.Our dedicated associates help the company achieve its mission to put the world on vacation.Innovation and growth keep our work interesting and...
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Post-Sales Support Engineer
hace 3 semanas
Xico, México Polus Tech A tiempo completoA technology company in Mexico is seeking an experienced Support Engineer to provide customer support and technical assistance primarily for clients in telecommunications.The role demands excellent troubleshooting skills and the ability to manage multiple priorities in a fast-paced environment.Candidates should have a minimum of 5 years in similar roles and...
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Multilingual Saas Support Specialist
hace 3 semanas
Xico, México Manatal A tiempo completoA leading HRTech software company in Mexico is seeking a Customer Support Specialist to join their dynamic team. The role involves responding to customer inquiries, resolving issues, and collaborating closely with the Product and Engineering teams to ensure excellent service delivery. Candidates must possess 2+ years of support experience and be fluent in...
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Cruise Support Specialist
hace 3 semanas
Xico, México Arrivia A tiempo completo**About This Job**:The Cruise Support Specialist is responsible for maintaining quality customer service and the ability to solve problems in a fast pace and in a timely manner.Reducing or eliminating payouts and reducing member's complaints.The Cruise Support Specialist agent must be responsible, efficient and be highly adaptable to changes and updates...
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Remote Saas Support
hace 3 semanas
Xico, México Storyblok A tiempo completoA growing technology company in Mexico is seeking a Support Operations Specialist I to enhance customer experiences with their Content Management System.This role focuses on assisting clients with account setups, billing, and integrations.The ideal candidate will have at least 2 years of experience in customer support, strong communication skills, and a...
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Strategic Administrative Support Specialist
hace 3 semanas
Xico, México Bebeecareer A tiempo completoA leading dynamic organization in Mexico is seeking an experienced Administrative Support Specialist to manage executive calendars and support project tracking.Ideal candidates should possess strong organizational, communication, and multitasking skills, along with proficiency in Google Workspace and Microsoft Office.The role includes coordinating...