Cruise Support Specialist

hace 3 semanas

Xico, México Arrivia A tiempo completo

**About This Job**:The Cruise Support Specialist is responsible for maintaining quality customer service and the ability to solve problems in a fast pace and in a timely manner.Reducing or eliminating payouts and reducing member's complaints.The Cruise Support Specialist agent must be responsible, efficient and be highly adaptable to changes and updates required by the operation.**Responsibilities**:- Answer inbound customer service phone calls- Resolve escalated customer service issues with members & properties.- Service member from point of initial reservation through completion of travel.- Determine how to best fulfill members travel request based on customer needs and available options.- Resolve a daily number of escalations per day determined by management to generate productivity of delivery.- Provide high quality customer service and product knowledge regarding all member programs.- Schedule adherence and compliance of guidelines and policies of the department.**Compensation**:- Base Salary $15,000 MXN per month- Bonus Potential $2,500 MXN per month**Requirements**:- 2+ years of customer service experience- 2+ years of call center experience- Strong computer knowledge- Excellent communication in Spanish and English- Ability to handle escalated issues, difficult people and/or situations- Ability to handle multiple tasks by prioritization- Travel industry knowledge helpful- Self-motivated, quick learning abilities, adaptable to quick changes upon business needs.**Benefits**- Employee travel benefits- Major Medical Insurance- Saving Fund- Referral Bonus Program**Who We Are**:Welcome to **_arrivia_**.We specialize in making brands better through the power of travel.With more than 55 years of combined experience, we're a merger of three powerhouse brands (in case you've heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations.With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff.We're focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey.Grow with us, as we continue our path to deliver innovative solutions and take charge of change.The adventure is only beginning.We're on a mission to help people around the world travel better and experience more.Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.**Our Core Values**:Here at** **_arrivia_** we- **Stay Curious** - Explore new challenges and make space to learn, grow and improve- **Keep it Real** - Earn trust through open, honest and clear communication- **Own it** - Seek ways to make an impact and take action.- **Win Together** - Create a culture of connection and inclusion where everyone can be their best

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