Support Specialist

hace 2 semanas

Xico, México Concord Servicing A tiempo completo

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes.We are service-focused, innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions.Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.Handles Manager's Calls as needed.The Support Specialist (Client Operations) is responsible for managing corporate client requests and ensuring high-quality, timely service with a focus on customer satisfaction.Key responsibilities include processing payments, generating reports, validating sales data, and maintaining accurate documentation.The specialist will also conduct regular audits to ensure the accuracy of client consumer information.This role demands strong attention to detail, organizational skills, and the ability to work efficiently under pressure to meet deadlines.Due to the global nature of the business, fluency in English is required, as the role involves frequent communication with English-speaking clients.Additionally, the work schedule aligns with U.S. holiday calendars, requiring availability on Mexican holidays and time off on U.S. holidays.Key ResponsibilitiesPromptly address corporate client requests, prioritizing customer satisfaction.Process client payments, returns, and chargebacks within the system, ensuring accurate fund allocation.Analyze transactions, new sales, and support cases for KPI's and client executive reporting.Validate data files to detect and correct potential errors.Upload sales data to the system, ensuring compliance with client specifications and expectations.Maintain organized, secure documentation in line with company privacy and security protocols.Conduct regular audits to ensure consumer information accuracy for corporate clients.Collaborate with cross-functional teams to resolve operational issues and optimize processes.Propose process improvements related to client management and payments to enhance efficiency and customer experience.Effectively communicate with corporate clients in both English and Spanish to ensure clarity and effective service.RequirementsTechnical degree or bachelor's degree in administration, Finance, Accounting, or a related field.Equivalent relevant experience in client support and operations management may be considered in lieu of a degree.Previous experience in corporate client support and operational process management is preferred.Advanced proficiency in English (both written and spoken).Intermediate knowledge of Microsoft Excel and other Office applications.Ability to manage multiple tasks simultaneously with high attention to detail.Strong communication and customer service skills.Ability to work under pressure and meet deadlines.Availability to work on Mexican holidays and rest on U.S. holidays.BenefitsSalary 23,000Ticket Vouchers 2,000Internet BonusMedical InsuranceDental InsuranceLife Insurance#J-*****-Ljbffr

  • Projec Support Specialist

    hace 2 semanas

    Xico, México Thales Group A tiempo completo

    Projec Support Specialist page is loaded## Projec Support Specialistremote type: On-Sitelocations: Mexico Citytime type: Full timeposted on: Posted 8 Days Agojob requisition id: R*******The PMO Specialist is responsible for managing and coordinating the actions of the Project Management Office covering his / her different speciality(ies) and domain(s) of Bid...

  • Support Specialist

    hace 2 semanas

    Xico, México Hco Latam A tiempo completo

    **Compensation**:To be agreed upon**.****Location**:Remote (for México residents).**Mission of H&CO**:Our purpose is to empower people to conquer new frontiers.- **Spanish**:- Native or fully fluent.- **English**:- Conversational.**Responsibilities and more**:The Support Specialist, Integration is responsible for helping R365 customers with all R365...

  • It Support Specialist

    hace 2 semanas

    Xico, México Ware Malcomb A tiempo completo

    Ware Malcomb has an exciting opportunity for an IT Support Specialist in our Mexico City office!The IT Support Specialist is responsible for supporting our end users in the Mexico City office, and other locations as assigned by IT leadership.This help desk role has the primary responsibility of troubleshooting and/or triaging tickets from team members in the...

  • Product Support Specialist

    hace 2 semanas

    Xico, México Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security.Business and governments rely on us to bring trust to the billons of digital interactions they have with people.Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more.More than 30,000...

  • Lead Tech Support Specialist

    hace 2 semanas

    Xico, México Solera A tiempo completo

    Who We Are- The RoleThe Team Lead Technical Support Specialist provides technical assistance to internal and external customers.This High-level specialist should receive very little instructions on routine work; exercises prudent judgment within the defined processes and practices of the department in troubleshooting and developing solutions to a variety of...

  • Community Support Specialist

    hace 2 semanas

    Xico, México Bandlab Technologies A tiempo completo

    Community Support SpecialistDepartment:CommunityEmployment Type:Full TimeLocation:Mexico City, MexicoCompensation:$18,000 - $25,000 / monthDescriptionWe are looking for a Mexico-based Community Support Specialist with solid communication skills and experience supporting a brand's engagement and outreach across channels and communities.The ideal candidate...

  • Remote Technical Support Specialist — Impact

    hace 2 semanas

    Xico, México Bebeesupport A tiempo completo

    A global support company is seeking a Support Specialist to provide expert guidance and troubleshoot technical issues for clients worldwide. The role offers a fully remote work option and emphasizes career growth opportunities. As the first point of contact, the specialist will ensure a positive customer experience through effective communication and...

  • Payroll Support Specialist

    hace 2 semanas

    Xico, México Oyster A tiempo completo

    One platform, a whole world of opportunityRight now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are everywhere.Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent...

  • Remote Manufacturing Application Support Specialist

    hace 2 semanas

    Xico, México Redzone A tiempo completo

    A manufacturing solutions provider seeks an Application Support Specialist who thrives in a fast-paced team environment and enjoys solving customer problems. This remote role is for candidates in Mexico City, focusing on providing technical support and handling support requests. Candidate must have a Bachelor's degree and over 5 years of experience in...

  • Multilingual Saas Support Specialist

    hace 2 semanas

    Xico, México Manatal A tiempo completo

    A leading HRTech software company in Mexico is seeking a Customer Support Specialist to join their dynamic team. The role involves responding to customer inquiries, resolving issues, and collaborating closely with the Product and Engineering teams to ensure excellent service delivery. Candidates must possess 2+ years of support experience and be fluent in...