Lead Tech Support Specialist
hace 2 semanas
Who We Are- The RoleThe Team Lead Technical Support Specialist provides technical assistance to internal and external customers.This High-level specialist should receive very little instructions on routine work; exercises prudent judgment within the defined processes and practices of the department in troubleshooting and developing solutions to a variety of complex problems and technical issues involving software and hardware.The Technical Support Specialist should have the ability to communication vertically and horizontally by delivering coaching and reporting.ESSENTIAL RESPONSIBILITIES AND DUTIES:- Frequent use and general knowledge of industry practices, techniques, and standards.- Develops solutions to a variety of problems of moderate scope and complexity.- Consistently refers to policies and practices for guidance.Exercises good judgment within defined procedures and practices to determine appropriate action- Able to identify software/hardware trends- Reports Failure Requests with limited guidance and in a timely manner in order to initiate the bug tracking process to Tier 2 - Provide management with comprehensive weekly status reports and situation updates- Provides additional support if requested or necessary.- Recommends and implements technical solutions for our customers- May perform other duties as assigned (training, case reviews, customer meetings)- Sets the example for Associate Specialist ensuring department objectives and directives are achieved- Provides enterprise 24/7 support for all Omnitracs' products and Services- Flexible schedule- Provide Management with weekly status reportsQUALIFICATIONS:- EDUCATION: Bachelors' degree in Computer Science or Information Systems desired- CERTIFICATIONS: Technical Training or Certificate Program, preferred- EXPERIENCE: 8-12 years' experience of high-level technical support, networking, operating systems or software troubleshooting experience; and/or 8-12 years' experience in a technical customer service role, preferred.KNOWLEDGE/SKILLS/ABILITIES:- Working knowledge of hardware Operating systems- Working knowledge of database concepts and platforms- Understanding of troubleshooting tools and technologies- Strong verbal and written skills
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Tech Support Agent/Chat
hace 2 semanas
Xico, México Tech Mahindra A tiempo completoThe position is with an internet provider company, main activity is tech support via CHAT, you will also be providing customer service, and crossed sales through the same chat platform.? It is required to have 1 year of call center experience, tech support is desirable)? The salary is approximately 14k per month before taxes?Rate per hour of 83mxn before...
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Ip Tech Support Analyst
hace 2 semanas
Xico, México Baker Mckenzie A tiempo completoThe IP Tech Support Specialist will focus on brand-related matters and support the PG on the trademarks' docketing, including all internal and external databases.**Responsibilities**:- Update the trademarks database- Check that the information is correct- Follow-up on trademarks deadlines- Do docketing tasks- Handle mail**Skills and Experience**:- Previous...
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Partner Support Lead
hace 2 semanas
Xico, México Fever A tiempo completoA leading tech platform for culture and live entertainment is looking for a Partner Support Supervisor.In this role, you will lead a team of Partner Support Representatives, ensuring operational excellence.Responsibilities include overseeing ticket management, conducting QA reviews, and providing coaching.The ideal candidate has over 3 years of customer...
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Tech Support
hace 2 semanas
Xico, México Tech Mahindra De Me´Xico, S. De R.L. De C.V. A tiempo completoTech Mahindra empresa multinacional de consultoría y servicios de tecnología.Busca tu talento como "Agente Bilingüe - Tech Support" con excelentes oportunidades de crecimiento.**OFRECEMOS**:Sueldo base de $14,000 mxn rate $83 por horaBonos por métricas hasta $15,000 mxnApoyo de Internet $750 mxnContratación directa con la empresaPrestaciones de...
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Senior Client Onboarding
hace 2 semanas
Xico, México Ottomatik.Io A tiempo completoA growing software company is looking for a Senior Client Onboarding & Support Specialist to onboard clients, reply to support requests, and enhance customer experience.The ideal candidate is proficient in English, tech-savvy with over five years of support experience in software, familiar with tools like Zendesk and Intercom.This position offers a flexible...
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Delivery Specialist-Field Tech
hace 2 semanas
Xico, México Ntt Data A tiempo completo**Req ID**: ******We are currently seeking a Delivery Specialist-Field Tech to join our team in Ciudad de México, Ciudad de México (MX-CMX), Mexico (MX).**Responsibilities**:- Manages project scope from budget, location and resource perspective.- May mentor and train less experienced delivery team members.- Accountable for implementing delivery management...
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Technical Support Specialist
hace 2 semanas
Xico, México Broadsign Careers A tiempo completo**TECHNICAL SUPPORT SPECIALIST - LATAM**Are you looking to join a Global Tech leader?Then we have an exciting opportunity for you in **Mexico city !**About usBroadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever.Our software is operated by some of the most successful out-of-home...
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Lead Specialist It Support
hace 2 semanas
Xico, México Avantor A tiempo completo**The **Opportunity**:Avantor is looking for a dedicated and experienced IT Support Lead Specialist.IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization's local/wide area networks, computer systems, software, peripherals, and telecommunications.Works independently under mínimal...
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Bilingual Tech Support Specialist
hace 2 semanas
Xico, México Spoton A tiempo completoA technology solutions provider in Veracruz is looking for a bilingual Tech Support Representative.The role involves providing excellent customer service and resolving technical issues efficiently.Candidates should have 1-3 years of tech support experience and excellent communication skills.A high school diploma is required, and completed university studies...
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Remote Implementation
hace 2 semanas
Xico, México Lighthouse A tiempo completoA leading technology company is seeking a Product Support Specialist in Xico, Veracruz to implement integrated products and provide exceptional customer care.This role involves educating users, resolving inquiries, and collaborating with internal teams.Ideal candidates should be tech-savvy, fluent in English and Spanish, and possess a customer-service...