Ocean Operations Supervisor

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us? Ocean Operations Supervisor Key Responsibilities: Lead and coordinate the daily operations of the logistics handling team, ensuring efficient workflow and adherence to performance targets. Oversee multimodal transport processes, ensuring compliance with all regulatory and company standards. Manage the use of Transport Management Systems (TMS) such as Cargowise or equivalent, including accurate customs documentation handling to facilitate smooth transit and clearance. Analyse operational Key Performance Indicators (KPIs) and generate comprehensive reports to monitor team effectiveness and identify areas for improvement. Maintain proactive communication channels with customers, carriers, and internal departments to foster collaboration and resolve operational challenges promptly. Implement continuous improvement initiatives and manage related projects that enhance operational efficiency, customer satisfaction, and service quality. Support training and development efforts for team members to build skills and knowledge in logistics operations and customer service excellence. Ensure strict adherence to safety protocols and compliance regulations in all aspects of logistics handling. Qualifications and Skills: Bachelor's degree in Logistics, Industrial Engineering, Business, Supply Chain, or a closely related field. Proven experience in logistics operations with a solid understanding of multimodal transport systems. Competent in using TMS platforms, preferably Cargowise or similar applications, and skilled in managing customs documentation. Excellent analytical abilities to interpret data and manage operational KPIs effectively. Strong communication skills, both written and verbal, enabling clear coordination with diverse stakeholders. Ability to thrive in a fast-paced environment with multiple priorities and stakeholders. Demonstrated focus on continuous improvement and strong project management capabilities. Advanced proficiency in English is essential for effective communication within the global network. Core Competencies: Proactivity and a strong sense of urgency in handling operational demands. Strategic and operational thinking to balance immediate tasks with long-term goals. Collaboration and teamwork to foster a supportive and high-performing work environment. Data-driven decision-making to objectively assess performance and implement improvements. Customer service orientation to maintain high standards of client satisfaction. As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. #J-18808-Ljbffr