Customer Success Trainer

hace 3 semanas

Xico, México Docplanner A tiempo completo

Company DescriptionAt Docplanner Group, we're on a mission to help people live longer, healthier lives.As the world's largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda).Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.Job DescriptionEl Customer Success Trainer es responsable de diseñar, implementar y gestionar programas de capacitación orientados a fortalecer las habilidades y conocimientos del equipo de Customer Success.Su objetivo principal es asegurar que los Customer Success Managers, Onboarding Specialists y demás miembros del área cuenten con las herramientas, metodologías y conocimientos necesarios para maximizar la adopción, retención y satisfacción de los clientes.ActividadesDiseñar y ejecutar programas de formación para nuevos integrantes del equipo de Customer Success.Crear materiales de capacitación (manuales, guías, videos, cursos e-learning, etc.) adaptados a distintos niveles de experiencia.Colaborar con los equipos internos para mantener los contenidos de entrenamiento actualizados según nuevas funcionalidades o políticas.Medir y analizar el impacto de las capacitaciones mediante indicadores de desempeño (NPS interno, tasa de adopción, productividadFacilitar sesiones de coaching individual o grupal para reforzar habilidades específicas.Implementar programas de certificación interna para los equipos de Customer Success.QualificationsLicenciatura en Administración, Comunicación, Psicología, Educación, Negocios o campo relacionado.Nivel intermedio o avanzado de inglésExcelente capacidad de comunicaciónOrganización, empatía y orientación al detalle.Additional InformationNice to Have:Start-up experienceTraining / learningmetodologies#J-*****-Ljbffr

  • Customer Success Training Architect

    hace 3 semanas

    Xico, México Docplanner A tiempo completo

    Una empresa líder en plataformas de salud busca un Customer Success Trainer para diseñar y gestionar programas orientados a mejorar las habilidades del equipo de Customer Success.El candidato ideal tendrá una licenciatura en un campo relacionado y un nivel intermedio o avanzado de inglés.Las responsabilidades incluyen la creación de materiales de...

  • Enterprise Customer Trainer

    hace 3 semanas

    Xico, México Smart Apartment Data A tiempo completo

    Join a Top-Rated Tech Company in Big Data!Smart Apartment Data, a five-star employee-rated company and Best & Brightest Companies to Work For winner, is on the cutting edge of Big Data in real estate.For 20+ years, we've been the go-to data analytics platform for U.S. housing professionals—empowering brokers, investors, and analysts with real-time market...

  • Customer Success Manager

    hace 3 semanas

    Xico, México Intangles North America A tiempo completo

    Hiring Exceptional Talent | Unicorn Hunter Position Objective: Plan, Manage and Control the operation of all pilots in Mexico, as well as the development of projects, strategic and operational objectives, with a focus on Internal / External customer satisfaction. Responsibilities Establish work plans for the areas under your responsibility according to the...

  • Customer Success Manager

    hace 3 semanas

    Xico, México Intangles North America A tiempo completo

    Hiring Exceptional Talent | Unicorn Hunter Position Objective: Plan, Manage and Control the operation of all pilots in Mexico, as well as the development of projects, strategic and operational objectives, with a focus on Internal / External customer satisfaction. Responsibilities Establish work plans for the areas under your responsibility according to the...

  • Customer Success Manager

    hace 3 semanas

    Xico, México Intangles North America A tiempo completo

    Hiring Exceptional Talent | Unicorn Hunter Position Objective: Plan, Manage and Control the operation of all pilots in Mexico, as well as the development of projects, strategic and operational objectives, with a focus on Internal / External customer satisfaction. Responsibilities Establish work plans for the areas under your responsibility according to the...

  • Customer Success Specialist

    hace 3 semanas

    Xico, México Customer Intelligence Inc. A tiempo completo

    ABOUT USCustomer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth.Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout Latin...

  • Customer Success Manager

    hace 3 semanas

    Xico, México Intangles North America A tiempo completo

    Hiring Exceptional Talent | Unicorn Hunter Position Objective: Plan, Manage and Control the operation of all pilots in Mexico, as well as the development of projects, strategic and operational objectives, with a focus on Internal / External customer satisfaction.ResponsibilitiesEstablish work plans for the areas under your responsibility according to the...

  • Customer Success Specialist

    hace 3 semanas

    Xico, México Customer Intelligence Inc. A tiempo completo

    ABOUT USCustomer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout Latin...

  • Customer Success Lead

    hace 3 semanas

    Xico, México 3Hr Consultores A tiempo completo

    **Vacante para la empresa 3HR Consultores en Reforma - Cuauhtémoc, Ciudad de México**:Buscamos **Customer Success Lead****Objetivo del puesto**:Garantizar la satisfacción, retención y crecimiento de clientes selectos y estratégicos, así como la coordinación de las actividades del equipo de Representantes de Customer Success de la filial...

  • Customer Success Manager

    hace 3 semanas

    Xico, México Titan A tiempo completo

    Customer Success Manager – TITAN Join TITAN, a no-code, fast-paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America. As a Customer Success Manager, you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and...