Customer Service Manager

Are you ready to lead and inspire a high-performing team while delivering outstanding customer service and operational results?As a Customer Service Manager at Kellanova, you will oversee critical customer service operations, drive cross-functional collaboration, and implement strategic improvements to achieve and exceed business goals.This position is based in Querétaro, México, offering an exciting opportunity to make a significant impact within a global organization in a flexible environment.A Taste of What You'll Be Doing**Strategic Leadership and Team Development**: Lead, mentor, and manage a team of up to 5-8 Analysts, Specialists, and Associate Managers.Build a culture of high performance, ensuring team engagement, development, and retention to meet organizational goals.**Customer and Stakeholder Collaboration**: Serve as a strategic partner for key internal and external stakeholders, including Sales, Supply Chain, and Distribution leaders, to resolve escalated customer service issues and deliver seamless order-to-delivery (OTD) solutions.**Operational Excellence and Process Improvement**: Drive initiatives that enhance efficiency and reduce costs across customer service operations.Implement continuous improvement strategies using methodologies like Six Sigma or LEAN while ensuring compliance with organizational policies, including GAAP and SOX requirements.**Data-Driven Decision Making**: Analyze KPIs, SLAs, and service metrics to identify trends, assess performance, and develop strategies to optimize customer service and supply chain operations.**Strategic Planning and Execution**: Collaborate with senior leadership to design and execute strategic customer service plans aligned with Kellanova's broader business objectives.Partner with third-party service providers to promote operational effectiveness and supply chain efficiency.We're Looking for Someone WithBachelor's degree required, with at least two-three years of experience in customer service, supply chain, or a related field.Prior experience in a leadership role is essential.Strong track record of managing and developing high-performing teams, fostering a culture of accountability, and driving employee engagement.Advanced proficiency in ERP systems (e.g., SAP) and Microsoft Office with a solid understanding of order-to-delivery and supply chain operations.Ability to analyze complex data, identify trends, and develop innovative, data-driven solutions to address customer service challenges and improve processes.Exceptional verbal and written communication skills in English, with experience working effectively across functions, regions and presenting to senior leadership.Expertise in implementing continuous improvement initiatives using Six Sigma, LEAN, or similar methodologies to achieve operational efficiencies and cost reductions.Strong organizational skills with the ability to prioritize and manage multiple initiatives, consistently meeting deadlines and exceeding performance objectives.What's NextIf you join our team, you'll be rewarded for the difference you make.Our comprehensive benefits offer you the support you need through your life events, big or small.Visit our benefits page & be sure to ask your recruiter for more specific information.Get to Know UsAt Kellanova, we are driven by our vision to be the world's best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and our passionate people.Our portfolio of iconic, world-class brands include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.Kellanova's Culture of Best means we bring our best to all that we do in pursuit of our vision to be the world's best performing snacks-led powerhouse.Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together.Our focus on Equity, Diversity, and Inclusion (ED&I) enables us to build a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents and ideas to work.Let's shape the future of snacking.Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people.All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.