Senior Customer Service Manager
hace 3 semanas
Works with customers and/or internal product, technical and support teams to ensure effective delivery of all support and maintenance services according to contracted service level agreements.Ensures provided support drives customer satisfaction, results in continual contract renewal and delivers business value added for both DN and the customer.In day to day business has ultimate responsibility for timely management of all problems, incidents and escalations.- Provides CSM support for medium to large customers within an assigned region or area.- Works with internal DN product, service delivery and support teams to ensure effective support across all stages of the customer engagement lifecycle.- Serves as a primary escalation point for customer generated product, technical and related issues; addresses and/or facilitates address of reported issues.- Performs ongoing monitoring of DN internal service and systems to ensure customer satisfaction.- Delivers customer-facing training / education on the company's products and features, including new product release information.- Engages with customers or with customer-facing DN team members to understand product / service needs and expectations.Required Qualifications- Diploma or equivalent work experience required.- Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Customer Service Management.- Good business English skills (Written and spoken).
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Customer Service Manager
hace 3 semanas
Santiago de Querétaro, México Kellanova A tiempo completoAre you ready to lead and inspire a high-performing team while delivering outstanding customer service and operational results?As a Customer Service Manager at Kellanova, you will oversee critical customer service operations, drive cross-functional collaboration, and implement strategic improvements to achieve and exceed business goals.This position is based...
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Senior Customer Service Lead
hace 3 semanas
Santiago de Querétaro, México Freudenberg A tiempo completoA leading global manufacturing company located in Santiago de Querétaro is seeking a Customer Service Manager to lead the team, drive process improvements, and monitor performance indicators.Candidates should have a Bachelor's degree in a relevant field and specified years of industry-relevant experience.The role emphasizes clear communication and a...
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Customer Service Senior Manager
hace 13 horas
Ciudad de México CIBT A tiempo completo**Position Overview**:Customer Service Senior Manager leads daily operations to drive efficiency, service excellence, and team productivity. Ensures quality standards, resolves escalations, analyzes performance trends, and implements process improvements. Oversees scheduling, fosters staff development, and maintains clear, consistent communication across the...
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Customer Service Senior Manager
hace 2 días
Ciudad de México CIBT A tiempo completo**Position Overview**: Customer Service Senior Manager leads daily operations to drive efficiency, service excellence, and team productivity. Ensures quality standards, resolves escalations, analyzes performance trends, and implements process improvements. Oversees scheduling, fosters staff development, and maintains clear, consistent communication across...
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Evergreen Senior Service Manager
hace 3 semanas
Ciudad de México Backbase A tiempo completo**Meet the job**As a Senior Service Manager, you have oversight of a portfolio of current "Run"- in- production customers. You will develop and own the Service Excellence practice with a focus on improving customer satisfaction, quality and stability with our in-production clients.You promote active, strategic customer engagement at the highest stakeholder...
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Customer Service Senior Analyst
hace 3 semanas
Santiago de Querétaro, México Kellanova A tiempo completoAre you passionate about delivering exceptional customer service while managing complex, high-priority accounts?Join us as a Senior Customer Service Analyst, where you'll oversee the end-to-end order process, leverage your analytical expertise, and champion a customer-focused culture.This role is based in Querétaro, México, as part of Kellanova's Global...
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Customer Service
hace 3 días
Santiago de Querétaro, México Tata Consultancy Services A tiempo completoJob Role : Customer Representative Job Location: QueretaroCommunicating with customers through various channels.At least one year of experience in Customer Service
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Customer Service
hace 3 días
Santiago de Querétaro, México Tata Consultancy Services A tiempo completoJob Role : Customer Representative Job Location: QueretaroCommunicating with customers through various channels.At least one year of experience in Customer Service
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Customer Service
hace 2 días
Santiago de Querétaro, México Tata Consultancy Services A tiempo completoJob Role : Customer Representative Job Location: Queretaro Communicating with customers through various channels. At least one year of experience in Customer Service
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Customer Service
hace 3 días
Santiago de Querétaro, México Tata Consultancy Services A tiempo completoCustomer Service Full English communication skillsBusiness Process Services (BPS), no IT experience nor IT educational background.Activities:Respond to incoming calls regarding customer service inquiries from the US and other international locations.Proficiency in English is required.Availability for full-time work in rotational shifts, with 9 hours...
