Banamex- Ops Sup Analyst 2
hace 2 semanas
The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.**Responsibilities**:- Update help content used by Knowledge Hub end users to service client inquires, as needed- Execute work assigned, including annual review certification and change requests- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval- Conduct needs assessment and update content or develop content related solutions according to business requirements- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes- Monitor work progression ensuring completion of assignments by requested due date- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Qualifications:- 0-2 years relevant experience- Proficient in Microsoft Office- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements- Self-motivated and detail oriented- Proven organization and time management skills- Demonstrated problem-solving and decision-making skills- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.- Gestión de Quejas y Preocupaciones con todas las divisiones y áreas Centrales.- Seguimiento a reportería BAU- Capacidad de Análisis para identificar causa raíz- Seguimiento con coordinadores y asesores, para la entrega de plan de acciones- Generación de reportes diarios, semanales de quejas NPS y cálculos de score card- Recolección de información para el monitoreo de líneas de MCA.- Manejo Efectivo de tiempo, Autogestión- Proactivo- Iniciativa- Compromiso- Trabajo en Equipo- Capacidad de Resolución de problemas- Análisis de Verbalizaciones para identificar para identificar procesos de Mejora.- Elaboración de presentaciones en Power point y manejo ExcelACTUARIO ROBERTO MEDELLIN NO. 800 SANTA FE CIUDAD DE MEXICO.3 DIAS PRESENCIALES 9 A 7PM / 2 HOME OFFICEDISPONIBILIDAD DE VISITAS A SUCURSALJob Family Group:Operations - Core- **Job Family**:Operations Support- Time Type:Full time- Most Relevant SkillsPlease see the requirements listed above.- Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter.View Citi's EEO Policy Statement and the Know Your Rights poster.
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Banamex - Ops Sup Analyst 2 - C10
hace 2 semanas
Xico, México Citi A tiempo completoThe Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Sup Analyst 2 serves as...
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Banamex - Ops Sup Analyst 2 - C10
hace 2 semanas
Xico, México Citigroup A tiempo completoThe Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Sup Analyst 2 serves as...
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Ops Sup Analyst 2
hace 2 semanas
Xico, México Citi A tiempo completoThe Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Sup Analyst 2 serves as...
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Ops Sup Analyst 2
hace 2 semanas
Xico, México Citi A tiempo completoThe Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Sup Analyst 2 serves as...
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Banamex - Ops Sup Analyst 2 - C10 / Constancias
hace 2 semanas
Xico, México Citi A tiempo completoThe Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Sup Analyst 2 serves as...
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Banamex- Ops Sup Intermed Analyst
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Xico, México Citi A tiempo completoThe Ops Sup Intermed Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Sup Intermed...
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Ops Sup Intermed Analyst
hace 2 semanas
Xico, México Citi A tiempo completoThe Ops Sup Intermed Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Sup Intermed...
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Citi Officer Hr Ops Sup Analyst 2
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Xico, México Citi A tiempo completoThe Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Sup Analyst 2 serves as...
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Banamex - Ops Sup Intermed Analyst - C11 - Ciudad
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Xico, México Citi A tiempo completoThe Ops Sup Intermed Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Sup Intermed...
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Ops Sup Analyst 2
hace 2 semanas
Xico, México Citi A tiempo completoThe Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Sup Analyst 2 serves as...
