Customer Support Specialist
hace 2 semanas
Customer Support Specialist (AMER Time Zone)Join to apply for the Customer Support Specialist (AMER Time Zone) role at ExodusAt Exodus, we refer to our Customer Support Specialists as Community Support Engineers or CSEsOur talented team of CSEs builds customer trust by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, seven days a week.If that sounds interesting to you and you...Enjoy problem-solving by reading and searching for answers.Love helping others and teaching your friends all about cryptocurrencies.....Then please read onExodus receives hundreds of email messages daily from customers learning about digital assets.As an Exodus CSE, you will connect and form relationships with our customers across multiple channels, making them feel heard and supported and resolving their issues efficiently.What You Will DoPromptly respond to customer inquiries across multiple channels.Assist users in navigating the intricacies of managing digital assets.Provide above-and-beyond customer experiences that leave a lasting positive impression.Use problem-solving abilities to resolve unique customer problems and maintain consistent ticket housekeeping.Actively contribute to the team by providing valuable feedback to improve the customer support infrastructure and enhance the overall performance of Exodus.Contribute to projects, quality assurance, incident management, and value-added tasks.Who You AreYou live in the AMER Region in the UTC -10 to UTC -4 time zones (Pacific, Mountain, Central or Eastern).You are comfortable working 40 hours a week, which includes at least one 8-hour shift on Saturday or Sunday.You are comfortable working between 16 UTC and 0 UTC.You have amazing written English skills, including proper grammar and punctuation.You empathize with customers on the simplest of problems, are inquisitive, and love troubleshooting to find an answer.You are detail-oriented and can provide detailed responses to customers with the unique ability to turn customer pain points into insightful product feedback.You understand how digital assets work, including security, confirmations, block times, network fees, etc.You are tech-savvy and have general knowledge of computers, including your operating systems.You are a self-starter who works well with minimal supervision and thrives in a remote work environment.You can manage competing priorities and prioritize them appropriately while maintaining performance standards.You are highly coachable and take responsibility for your actions.A PlusYou are bilingual or multilingual and can speak other languages besides English, particularly Spanish, Russian, German, French, or Portuguese.You are familiar with Intercom or other support platforms.Seniority LevelEntry levelEmployment typeFull-timeJob functionCustomer ServiceReferrals increase your chances of interviewing at Exodus by 2x#J-*****-Ljbffr
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Remote Customer Support
hace 2 semanas
Xico, México The Talenthq A tiempo completoA kids-focused health company is looking for a Customer Support & Operations Specialist responsible for addressing customer inquiries and managing support systems.This is a full-time remote role with potential earnings of up to USD $2,000 per month.Ideal candidates will possess excellent English communication skills and experience in customer support.Be part...
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Customer Support
hace 2 semanas
Xico, México The Talenthq A tiempo completoCustomer Support & Operations SpecialistJoin to apply for the Customer Support & Operations Specialist role at The TalentHQ.Direct message the job poster from The TalentHQ.OverviewDo you love solving customer puzzles, not just answering questions?Passionate about helping parents and improving their support systems.We're a women-owned, kids-focused health...
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Customer Support Specialist
hace 2 semanas
Xico, México Wood Mackenzie A tiempo completoCompany DescriptionWood Mackenzie are the global research, analytics, and consultancy business powering the natural resources industry.For 50 years, we have been providing the quality data, analytics, and insights our customers rely on to inspire their decision making.Our dedicated oil, gas & LNG, power & renewables, chemicals, metals & mining sector teams...
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Remote Customer Support Specialist
hace 2 semanas
Xico, México Remotivate A tiempo completoA leading e-commerce provider is seeking a Remote Customer Support Specialist to manage customer interactions and provide timely support regarding orders and inquiries.Candidates should have at least 2 years of experience in customer service, particularly in a high-volume environment.Strong communication skills and familiarity with tools like Gorgias and...
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Customer Support Specialist
hace 2 semanas
Xico, México Psc Industries A tiempo completoCustomer Support SpecialistONLY APPLY IF YOU HAVE 5+ YEARS OF REMOTE CLIENT SUPPORT EXPERIENCE. (NEED EXCELLENT VERBAL AND WRITTEN ENGLISH SKILLS)We are looking for a detail-oriented and empathetic Customer Support Specialist with proven experience delivering exceptional service. You will be the first point of contact for customers, ensuring their questions...
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Latam Customer Support
hace 2 semanas
Xico, México Factorial A tiempo completoA growing software company is seeking a Customer Support Specialist to enhance client support in Mexico.This role demands experience in troubleshooting complex issues and managing customer inquiries using tools like Jira.Candidates must be fluent in English and Spanish, with a technical mindset and strong soft skills.You will build client relationships while...
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Remote Implementation
hace 2 semanas
Xico, México Lighthouse A tiempo completoA leading technology company is seeking a Product Support Specialist in Xico, Veracruz to implement integrated products and provide exceptional customer care.This role involves educating users, resolving inquiries, and collaborating with internal teams.Ideal candidates should be tech-savvy, fluent in English and Spanish, and possess a customer-service...
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Customer Support Specialist
hace 2 semanas
Xico, México Wm De Mexico, S. De R.L. De C.V. A tiempo completoIn the middle of the energy transition, businesses and governments are faced with significant challenges.But the pace and scale of change mean every decision is made under mounting pressure.Now, more than ever, companies need reliable data, analytics and actionable insight.Wood Mackenzie is the leading global provider of data and analytics solutions for the...
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Customer Support Specialist Latam
hace 2 semanas
Xico, México Factorial A tiempo completoJoin to apply for the Customer Support Specialist LATAM role at Factorial.Hello!????At Factorial, we are looking for a Customer Support Specialist to join our team in Mexico and help us take the company to the next level.The Challenge ??We are opening a new position for a profile that sits at the intersection of Customer Success and Product Support.You will...
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Billing And Customer Support Specialist
hace 2 semanas
Xico, México Vintti A tiempo completoBilling and Customer Support Specialist (Bilingual)Salary: USDWorking hours: 9:00 AM to 5:30 PM CSTWe're looking for a Billing & Customer Support Specialist to join our team!ResponsibilitiesManage and follow up on pending invoices, outstanding balances, and payment reminders for clients.Provide constant support and assistance to clients with billing...
