Customer Support

Customer Support & Operations SpecialistJoin to apply for the Customer Support & Operations Specialist role at The TalentHQ.Direct message the job poster from The TalentHQ.OverviewDo you love solving customer puzzles, not just answering questions?Passionate about helping parents and improving their support systems.We're a women-owned, kids-focused health company, serving 100,000+ families who trust us.A sharp, detail-oriented specialist to manage support tickets and maintain system smoothness.What You'll DoCustomer Champion (60%)Respond to customer inquiries with empathy and expertise across multiple channels.Process orders, returns, and refunds while keeping customers informed every step of the way.Handle complex customer issues calmly and independently, and escape only when necessary.Systems & Process Guardian (40%)Proactively Detect Issues: monitor ticketing, website, purchasing, and delivery systems to preemptively identify and address bugs or friction points impacting customers.Triage & Solve: directly resolve simple system or process issues (e.G., misconfigured discount codes, broken help article links).Escalate & Advocate: Escalate complex technical/systemic issues to upper management with clear, actionable feedback and evidence.Drive Improvement: review user experience with the team, provide data-backed feedback on the self-service widget, and ensure consistent customer messaging.Operational Support: execute key operational tasks such as processing batch orders through Shopify (PDQ) for fulfillment.You'll Fit Right In If You...Empathic Problem-Solver: You genuinely empathize with stressed parents and are driven to find the root cause of their issues.Proactive Detective: You excel at identifying patterns and inconsistencies, proactively addressing root causes rather than just resolving tickets.Process Improver: You instinctively seek to improve efficiency, accuracy, and user-friendliness in support workflows and website journeys.Quick & Curious Learner: Quickly grasp product/system knowledge and clearly explain complex issues to customers and internal teams.Unflappable Owner: You handle high ticket volume and resolve all issues, simple or complex.Skills & ExperienceMust-HavesExcellent English communication skills (written and spoken)Proven customer support experience handling tickets across multiple channelsDemonstrated ability to proactively identify, document, and troubleshoot system, process, or UX issuesStrong independent problem-solving and critical thinking skillsKeen attention to detail and a natural analytical mindsetNice-to-HavesExperience in the health, wellness, or supplement industriesFamiliarity with customer support platforms like Gorgias, Zendesk, or similarBackground in processing orders and handling refunds/returnsExperience in a QA, UX testing, or business analysis role is a significant plusExperience with Shopify or other e-commerce platformsWhat We OfferUp to USD $2,000 per month.7:00 AM – 4:00 PM EST.Full-time contractor, 40 hrs / week.100% remote, with overlap on US business hours.About UsAt Begin Health, we believe in a world where every child gets a healthy start.It's a simple idea, but it demands a revolution in how we approach kids' wellness.Founded by a mom fed up with the status quo, we've grown into a movement trusted by over 100,000 parents.Customers trust our science-backed, all-natural formulations and our dedication to their child's well-being.But trust isn't built by products alone.It's built by people.Our team is the heart of this operation.We're the listeners, the problem-solvers, and the advocates who make parents feel seen and heard.We need your help to grow our company, which deeply cares about its customers, to serve the next 100,000 families.Ready to Apply?Note: Only resumes in English will be taken into consideration.In the form, please respond "whisperer" to the "Why should we consider YOU for this position?" question.Seniority level: Associate.Employment type: Contract.Job function: Customer Service.Industry: Retail Health and Personal Care Products.Get notified about new Customer Support Specialist jobs in Latin America.#J-*****-Ljbffr