Technical Support Engineer
hace 2 semanas
Skills & QualificationsTypically requires field sales experienceAreas of TAC (Technical Assistance Centers) , NOC (Network Operation Centers) , SOC (Security Operation Centers) , GSC (Global Service Center) with a networking/security company.Understanding of TCP/IP, routing protocols, L2/L3 switchesSecurity products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanningPrevious call center experience, preferably supporting data networking products and/or security products is desirable.An independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus.Job Duties and responsibilitiesAdvanced troubleshooting on the full range of Fortinet productsCollection, analysis and change recommendations of configuration information, customer network information and/or packet trace informationProvide customer education where needed due to gaps in networking, product knowledge, processes, etc…Consultation of technical documentation, bulletins and release notes for known problemsReproduction of customer environments on lab equipment; work with L3 support to isolate and solve problems; recommend potential new solutions.Follow up on technical cases including proper escalation and management of the case until case closure.Manage customer communication and expectations until the closure of each caseSubmit KB articles on a monthly basis to contribute with internal and external DB´sUse internal resources to self-study technologies and products as required by customer´s demandCollaboratively work with peers within Latin America and AMER region, in order to work on initiatives which can help to give better service to our customers, partners and the security community in generalHonor SLA´s and metrics in order to achieve customer satisfactionManage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation.Submit bugs and NFR´s to L3 and development.Ensure clear and courteous communication with the customer until ticket closureComplete internal training as need and pass internal certifications as requiredProvide coaching to L1 ENG´s and detect L favourable technical areas of opportunity to be addressed by the manager.Deliver training technical sessions to L1 teams complementing training as needed.Effective communication with other technical areas; Technical Account management, Training, Field Support Engineers, L3 engineers, development, etc. #J-18808-Ljbffr
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Technical Support Engineer
hace 2 semanas
Mexico City Singular A tiempo completoThe role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak to...
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Technical Support Engineer
hace 2 semanas
Mexico City Singular A tiempo completoThe role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak to...
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Technical Support Engineer
hace 2 semanas
Mexico City TK Recruitment A tiempo completoOverviewMy client, a dynamic and rapidly growing international FinTech, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled Technical Support Engineer to join their team in CDMX.RoleYou will play a key role in providing end-user support, troubleshooting, and ensuring the seamless functioning of desktop...
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Technical Support Engineer
hace 2 semanas
Mexico City Harry James Group A tiempo completoThe Harry James Group is working in partnership with a sustainable energy company, looking for a Technical Support Engineer to join their Energy Storage and Optimization Lifecycle Management team. Seeking an individual that is passionate about energy storage and clean energy solutions to be part of this global customer-driven organization, working with high...
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Technical Support Engineer
hace 2 semanas
Mexico City Harry James Group A tiempo completoThe Harry James Group is working in partnership with a sustainable energy company, looking for a Technical Support Engineer to join their Energy Storage and Optimization Lifecycle Management team. Seeking an individual that is passionate about energy storage and clean energy solutions to be part of this global customer-driven organization, working with high...
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Technical Support Engineer
hace 2 semanas
Mexico City General Staffing A tiempo completoTier II Technical Support Engineer (Remote) Industry: 24/7 Global Technical Operations – Networking & Storage Support | Technology company based in California, USA Salary: $1,800–$2,300 USD per month, depending on shift, experience, and technical proficiency Work Hours (PST): All three shifts available (24/7 possible rotation to be confirmed) Language...
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Technical Support Engineer
hace 2 semanas
Mexico City General Staffing A tiempo completoTier II Technical Support Engineer (Remote) Industry: 24/7 Global Technical Operations – Networking & Storage Support | Technology company based in California, USA Salary: $1,800–$2,300 USD per month, depending on shift, experience, and technical proficiency Work Hours (PST): All three shifts available (24/7 possible rotation to be confirmed) Language...
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Technical Support Engineer
hace 2 semanas
Mexico City The Global Talent Co. A tiempo completoTechnical Support Engineer Full-time | Remote | LATAM | 4:00 pm - Mid night PST About Us At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25,000+ like-minded technology professionals. About the...
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Technical Support Engineer
hace 2 semanas
Mexico City The Global Talent Co. A tiempo completoTechnical Support Engineer Full-time | Remote | LATAM | 4:00 pm - Mid night PST About Us At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25,000+ like-minded technology professionals. About the...
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Technical Support Engineer
hace 2 semanas
Mexico City Fortinet A tiempo completoTechnical Support Engineer, Tier 2 and Partner Support - Mexico Location: Mexico City Metropolitan Area Responsibilities Collection, analysis, and change recommendations of configuration information Collection and analysis of customer network information Collection and initial analysis of packet trace information Qualifications / Experience Experience in a...
